Mary Orsulak
Lori’s Gifts
Monroeville,PA
19
years of professional experience
Dynamic leader with a proven track record at Lori’s Gifts, excelling in strategic planning and customer service. Enhanced operational efficiency through innovative solutions, resulting in improved sales execution. Adept at fostering a high-performance culture that drives results and elevates team accountability.
Work History
District Manager
4 Years 11 Months- Directed store operations across district to maintain consistent sales, service, and visual standards.
- Coached store managers on staffing, scheduling, and performance expectations.
- Monitored inventory controls and addressed merchandising gaps to support product availability.
- Reviewed sales trends and adjusted store priorities to improve daily execution.
Partner/Operator
7 Years 3 Months- Smooth daily operations supported consistent service and product quality.
- Fresh product availability was maintained through inventory ordering and stock rotation.
- Customer service standards remained strong across daily operations.
- Clear schedule coordination, task assignment, and workflow planning kept team work organized.
- Staff training improved procedures, product handling, and service expectations.
- Food safety compliance remained in place across daily work.
- Stronger community connections increased brand presence through local event participation.
Director of Sales Operations
4 Years 3 Months- Directed sales operations processes to improve order accuracy, pricing consistency, and cross-functional execution.
- Streamlined forecasting, inventory coordination, and demand planning to support reliable customer fulfillment.
- Collaborated with sales and production teams to align promotional calendars with manufacturing capacity.
- Oversaw CRM and reporting workflows to maintain clean pipeline visibility and forecast integrity.
Store Manager
4 Years 11 Months- Led daily store operations, ensuring consistent sales floor execution and customer service standards.
- Managed schedules, task assignments, and coverage to maintain smooth retail operations.
- Coached associates on product knowledge, selling techniques, customer engagement.
Education
Bachelor of Science
Skills
Leadership skills
Visual display
Strategic planning
Building revenue
Customer service
Timeline
District Manager
Lori’s Gifts
12.2021 - CurrentRead More
Partner/Operator
Park Street Treats
08.2014 - 11.2021Read More
Director of Sales Operations
Three Rivers Confections
08.2012 - 11.2016Read More
Store Manager
Yankee Candle
08.2007 - 07.2012Read More
University of Pittsburgh
Bachelor of Science
Read More