Mary Perchlak
West Covina,CA
Summary
Dynamic Assistant Store Manager skilled in customer service, staff management, and team leadership. Proven ability to enhance customer satisfaction and drive sales through effective operational planning and strategic decision-making.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dunn Edwards Paints
West Covina, California
2024.07 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Guided staff in delivering exceptional customer service and effectively resolving issues.
- Oversaw sales activities to guarantee customer satisfaction with service and product quality.
- Engaged with customers to understand their needs and recommend products.
- Facilitated daily store operations while ensuring a clean and organized environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Lowes Home Improvment
Mid City, CA
2022.11 - 2024.07
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported staff in providing excellent customer service and resolving issues.
- Handled cash register transactions accurately and efficiently during shifts.
- Monitored inventory levels and reported discrepancies to management promptly.
- Collaborated with team members to ensure stock levels met customer demand.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Organized merchandise displays to enhance product visibility and accessibility.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Participated in training sessions to learn company policies and procedures.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in daily store operations and maintained a clean environment.
Education
High School Diploma -
Canyon Oaks High
Monrovia Ca1999-06
Skills
- Customer service
- Staff management
- Team leadership
- Team building
- Training development
- Operational planning
- Strategic decision-making
- Leadership development
Timeline
Assistant Store Manager
Dunn Edwards Paints
2024.07 - Current
Assistant Store Manager
Lowes Home Improvment
2022.11 - 2024.07
High School Diploma -
Canyon Oaks High