Mary Reyes
Yukon
Summary
Talented team leader, experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly, with proven commitment to employee training. Hardworking team player, bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Sales Associate
Lululemon
Oklahoma City, OK
10.2024 - Current
- Cultivated strong customer relationships by providing personalized service and expert product knowledge.
- Executed visual merchandising strategies to enhance store presentation and drive sales.
- Collaborated with team members to maintain inventory accuracy and organization.
- Trained new associates on company policies, product lines, and customer engagement techniques.
Keyholder
City and Stars, Oklahoma City
Oklahoma City
10.2023 - 10.2024
- Streamlined opening and closing procedures, as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Answered customer questions about sizing, accessories, and merchandise care.
- Processed inventory as it was ordered and delivered.
- Managed private and public events and parties with ease and professionalism to provide guests with welcoming and fun experience.
Nanny
Brewer Family, Edmond
Edmond
01.2018 - 06.2024
- Managed children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routine.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Maintained a clean and organized home environment.
- Transported children to and from school, medical appointments and extra curricular activities.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Team Lead
Topgolf, Oklahoma City
Oklahoma City
05.2022 - 10.2023
- Managed team of up to 250 restaurant staff, maintaining exceptional customer service and quality standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Established rapport with guests through personalized interactions that led to repeat business.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Pitched in to help host, waitstaff, bar staff, bussers and runners during exceptionally busy times such as dinner hour.
Guest Services
Topgolf, Oklahoma City
Oklahoma City
04.2021 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Completed daily side work and opening and closing duties without fail.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Provided patrons with estimated waiting times during peak service hours.
Facilitator
Topgolf, Oklahoma City
Oklahoma City
04.2021 - 10.2023
- Helped run hiring events and interviews.
- Facilitated one on one interviews as well as group interviews.
- Gave hiring managers effective feedback on interviews in order to make the best hiring decisions.
- Created a welcoming and energetic environment for new hires.
- Ran training classes with high energy and good communication.
- Trained new hires on the floor as well as facilitating online learning.
- Coached current associates on training new hires effectively.
Cashier
116 Farmstead, Luther
Luther
05.2017 - 01.2018
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used POS system to accurately enter orders and process payments.
- Maintained smooth and timely operations in preparation and delivery of meals.
Education
Cosmetology License -
Academy of Hair Design
Oklahoma City04.2022
High School Diploma - undefined
Homeschool
05.2020
Skills
- Customer Service
- Adaptable to Changing Demands
- Problem Anticipation and Resolution
- Multitasking and Prioritizing
- Team training and development
- Product Merchandising
- Employee Training
- Staff Oversight
- Creativity and Originality
Timeline
Sales Associate
Lululemon
10.2024 - Current
Keyholder
City and Stars, Oklahoma City
10.2023 - 10.2024
Team Lead
Topgolf, Oklahoma City
05.2022 - 10.2023
Guest Services
Topgolf, Oklahoma City
04.2021 - 10.2023
Facilitator
Topgolf, Oklahoma City
04.2021 - 10.2023
Nanny
Brewer Family, Edmond
01.2018 - 06.2024
Cashier
116 Farmstead, Luther
05.2017 - 01.2018
High School Diploma - undefined
Homeschool
Cosmetology License -
Academy of Hair Design