Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Reynolds

San Antonio

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly skilled in managing telephone calls, reservations, and customer inquiries. Friendly and well-versed in mitigating customer dissatisfaction with prompt solution based service and diplomatic communication.

Overview

5
5
years of professional experience

Work History

Front Desk Clerk

Rob Cary Pet Resort
03.2023 - 08.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and appointments

Daycare Worker

Rob Cary Pet Resort
03.2023 - 08.2023


  • Encouraged good behaviors using positive reinforcement methods.
  • Sanitized dishes, toys, and frequently touched surfaces to prevent spreading of germs.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Ensured the safety and integrity of the pack.

Package Handler

FedEx:Ground
06.2022 - 04.2023
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.

Home Health Care Provider

Freelacer
06.2018 - 06.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Scheduled and coordinated medical appointments.
  • Provided direct personal care and administrative services to clients.

Education

Associate of Arts - Fine Arts

Northwest Vista College
San Antonio, TX
05.2016

Associate of Science - Biochemistry

Northwest Vista College
San Antonio, TX
05.2016

High School Diploma -

John Jay High School
San Antonio, TX
06.2011

Skills

  • Time Management
  • Call Transfers
  • Checking Guests In and Out
  • Deposit Collection
  • Multi-Line Phone Systems
  • Serve Guests
  • Payment Processing
  • Guest Registration
  • Customer Service
  • Data Input Software

Timeline

Front Desk Clerk

Rob Cary Pet Resort
03.2023 - 08.2023

Daycare Worker

Rob Cary Pet Resort
03.2023 - 08.2023

Package Handler

FedEx:Ground
06.2022 - 04.2023

Home Health Care Provider

Freelacer
06.2018 - 06.2022

Associate of Arts - Fine Arts

Northwest Vista College

Associate of Science - Biochemistry

Northwest Vista College

High School Diploma -

John Jay High School

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Mary Reynolds