Mary Rosario
Martinsburg,WV
Summary
Managed payment processing and scheduling for court appearances at 9th District Court, ensuring accurate fee collection and timely appointment setting for clients.
Overview
20
20
years of professional experience
Work History
Telemarketer
Affinatas
Mesa, AZ
04.2004 - 06.2006
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Hotel Telephone Operator
Anatole Hotel
Dallas, TX
05.2000 - 03.2003
- Contributed to a positive work environment by fostering open communication and collaboration within the team, sharing best practices for efficient telephone operations.
- Maintained up-to-date knowledge of hotel events, services, and facilities in order to provide accurate information to guests during their stay.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate hotel departments.
- Provided top-notch service for guests by efficiently handling room service orders and wake-up call requests.
- Contributed to the hotel''s reputation for excellent service through professional telephone etiquette and courteous interactions with guests.
- Adhered to all hotel policies and procedures by maintaining confidentiality of guest information and following proper phone etiquette at all times.
- Exceeded performance expectations by consistently achieving high call volume targets while maintaining exceptional levels of professionalism and accuracy in communication with guests and colleagues alike.
PBX Telephone Operator
Clovis Answering Service
Clovis, NM
06.1998 - 03.1999
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Collaborated closely with colleagues across different departments to facilitate smooth operations.
- Maintained strong working knowledge of PBX systems, staying up-to-date on new features and updates.
- Reduced call hold times by efficiently managing high-volume inbound call traffic.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Cashier Assistant
Sears Roebuck
Clovis, NM
04.1986 - 11.1991
- Delivered friendly, attentive service to meet customer needs.
- Maintained clean, safe workspace by adhering to sanitation protocols.
- Handled cash drawer accurately, ensuring correct daily balances.
- Assisted customers with purchases and enrollment in reward programs.
- Demonstrated flexibility by working varied shifts, including weekends and holidays.
- Counted cash drawers pre- and post-shift to verify accuracy.
- Reduced customer wait times through efficient transaction processing.
- Trained new cashiers on customer service and cash handling procedures.
Education
Education Degree -
Clovis High School
1900 Thornton Associate Secretarial - Secretarial
ENMU
Clovis, NM05.1988
Skills
- Customer service and engagement
- Email and telephone etiquette
- Verbal and written communication
- Data entry and management
- Sales proficiency and support
- Attention to detail
- Telemarketing and outbound calling
- Professional communication skills
- Inbound call management
- Upselling and cross-selling strategies
- Administrative support and operations
- Adaptability and dependability
- Product knowledge
Timeline
Telemarketer
Affinatas
04.2004 - 06.2006
Hotel Telephone Operator
Anatole Hotel
05.2000 - 03.2003
PBX Telephone Operator
Clovis Answering Service
06.1998 - 03.1999
Cashier Assistant
Sears Roebuck
04.1986 - 11.1991
Education Degree -
Clovis High School
Associate Secretarial - Secretarial
ENMU