Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Sessions

Denton

Summary

Diligent Branch Operations Lead with a proven track record at Chase Bank, showcasing exceptional operations management and effective communication. Ensured smooth branch operations and robust cash controls with three 100% audit scores. Excelled in mentoring, fostering teamwork, and adapting to staffing needs. Demonstrates exceptional problem-solving and communication, enhancing team performance and ensuring customer satisfaction.


Overview

7
7
years of professional experience

Work History

Branch Operations Lead

Chase Bank
08.2019 - Current
  • Maintain the firm's controls standards through training and real-time coaching and updates, resulting in three 100% audits and one perfect audit.
  • Coordinate with Branch Manager and employees across dual-site branches during staffing shortages, ensuring adequate coverage to keep both branches running smoothly.
  • Manage banker calendars, finding flexibility and taking on appointments when necessary in order to accommodate clients.
  • Train and mentor new employees both new-to-role and new-to-firm, including two Branch Operations Leads and one Branch Manager.
  • Prioritize cash controls and override training for all employees resulting in no losses over $1000, policy followed or policy not followed, for the year 2024.

Associate Banker

Chase Bank
11.2017 - 08.2019
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Mentored new associates on bank policies, product offerings, customer service standards ensuring smooth integration into the team environment.
  • Maintained controls standards, contributing to two successful branch audits.
  • Responsible for cash control and maintenance of multiple entities, including Vault and ATM.

Education

Environmental Biology

University of North Texas
Denton, TX

Skills

  • Scheduling coordination
  • Workforce management
  • Acknowledgment of customer needs
  • Operations management
  • Team Training
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Problem-solving
  • Teamwork and collaboration
  • Effective communication
  • Adaptability and flexibility

Timeline

Branch Operations Lead

Chase Bank
08.2019 - Current

Associate Banker

Chase Bank
11.2017 - 08.2019

Environmental Biology

University of North Texas

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Mary Sessions