Mary Simmons
Auburn
Summary
Results-driven professional with extensive experience in the hospitality industry. Skilled in team leadership, time management, and customer relationship management, contributing to increased sales and high standards of service. Eager to leverage expertise to drive operational excellence.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2001
2001
years of post-secondary education
Work History
Bar Manager/Supervisor
Elephant and The Dove
Skaneateles
07.2021 - Current
- Developed and executed creative cocktail menus to enhance customer experience and drive sales.
- Trained and mentored bar staff to ensure high standards of service and compliance with health regulations.
- Implemented effective inventory control systems to minimize waste and optimize product availability.
- Responsible for ordering beer/liquor/wine weekly
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Head Server
Elephant and the Dove
Skaneateles
07.2021 - Current
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Ensured that all tables were properly set up with appropriate supplies.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Worked with management to coordinate special functions and events.
Home Health Nurse
Kindred
Syracuse
02.2018 - 05.2019
- Assessed patient conditions through regular health monitoring and adjusted care plans accordingly.
- Collaborated with interdisciplinary teams to enhance patient outcomes and improve care delivery.
- Documented patient progress and care activities in compliance with regulatory standards.
- Implemented emergency response plans to effectively manage patient crises and ensure safety.
- Coordinated with family members to facilitate understanding of care plans and treatment options.
- Evaluated and addressed patient needs through comprehensive assessments and follow-up visits.
- Monitored vital signs and reported significant changes to physicians for timely interventions.
- Conducted health education sessions to empower patients in self-management of chronic conditions.
- Facilitated referrals to specialists when necessary to enhance patient care.
- Developed strategies to improve medication adherence among patients through education and follow-up.
- Provided home health care services such as wound care, medication administration, and IV therapy.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
- Developed personalized care plans for patients based on individual needs.
- Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
- Adhered strictly to infection control protocols while caring for clients in their homes.
- Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
Unit Manager
Van Duyn Home and Hospital
Syracuse
05.2018 - 10.2018
- Led team initiatives to enhance operational efficiency and improve patient care standards.
- Implemented process improvements that streamlined daily operations and reduced redundancies.
- Conducted regular performance evaluations to ensure high-quality care and staff accountability.
- Facilitated team meetings to encourage open communication and address unit challenges.
- Promoted a culture of safety by implementing best practices in patient care.
- Monitored workflow processes to identify areas for improvement and increased efficiency.
- Coordinated patient care plans with interdisciplinary teams to ensure holistic patient management.
- Mentored nursing staff and set unit goals and standards.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Analyzed patients records to determine efficiency and effectiveness of care.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Education
Associate of Science - Nursing
Cayuga Community College
Auburn , NY 08.2005 - 05.2007
Auburn High School
Auburn , NYSkills
- Cocktail menu development
- Inventory management
- Staff training
- Customer relationship management
- Health regulations compliance
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Health and safety
- Workplace safety protocols
- Safety awareness
- Decision-making
- Team leadership
- Outgoing personality
- Issue resolution
- Verbal and written communication
Timeline
Bar Manager/Supervisor
Elephant and The Dove
07.2021 - Current
Head Server
Elephant and the Dove
07.2021 - Current
Unit Manager
Van Duyn Home and Hospital
05.2018 - 10.2018
Home Health Nurse
Kindred
02.2018 - 05.2019
Associate of Science - Nursing
Cayuga Community College
08.2005 - 05.2007
Auburn High School