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Mary Sminchak
Colorado Springs,CO
Work Preference
Summary
Results-oriented Customer Sales and Service Expert with extensive experience in driving customer satisfaction and loyalty through effective problem resolution and upselling strategies. Strong background in client support and relationship management, enhancing customer retention and product knowledge. Committed to delivering high-quality service that fosters loyalty and profitability.
Overview
31
31
years of professional experience
Work History
Customer Sales and Service Expert
Deluxe
Colorado Springs, CO
10.1998 - 08.2016
- Guided customers through product inquiries and service requests to enhance satisfaction.
- Provided expert guidance on product features and benefits.
- Resolved customer complaints promptly and effectively.
- Assisted customers with product selection, queries, and complaints.
- Provided accurate information on products and services to customers.
- Increased profits by upselling and cross-selling to existing customers.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Cultivated strong client relationships through effective communication, fostering loyalty.
- Enhanced customer retention by proactively offering tailored discount options.
- Documented customer interactions accurately in the database.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with billing inquiries and account discrepancies.
- Resolved customer complaints using effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on billing procedures and payment options available.
- Provided training and support to new staff on billing policies and procedures.
- Responded promptly to all customer requests for assistance with billing matters.
- Provided detailed information to customers about their accounts, including payment history and current balance due.
- Performed data entry tasks related to customer accounts including updating account status and payment information.
- Followed established guidelines while handling confidential information related to customer accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
Floor Supervisor
Reiders Cards and Gifts
Colorado Springs, CO
02.1993 - 12.1998
- Coordinated inventory management and restocking efforts to ensure product availability.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Set ambitious sales goals for employees, motivated sales staff, prioritized customer service, and effectively resolved customer issues to enhance profitability.
- Resolved customer complaints promptly and effectively, contributing to high levels of customer satisfaction.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and welcoming shopping environment for customers.
- Ensured visual merchandising followed company standards and guidelines.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations, including deposits, withdrawals, transfers.
Assembly Line Production Worker
Safetran Traffic Systems
Colorado Springs, CO
06.1995 - 10.1998
- Trained new employees on assembly procedures to ensure consistent quality and efficiency.
- Inspected components for quality and adherence to safety standards, ensuring compliance and reliability.
- Inspected incoming raw materials prior to use in order to ensure quality assurance.
- Kept work area clean and organized to enhance safety and operational efficiency.
- Cleaned tools and equipment during each shift to maintain a safe workspace.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Organized production line equipment and materials for assembly tasks.
- Rotated through various positions on the assembly line to support workflow.
Store Manager
Excel Beauty Supply
Colorado Springs, Colorado
06.1988 - 10.1993
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales and reconciled cash to ensure accurate bank deposits during opening and closing.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained, and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed inventory and product ordering to ensure optimal stock levels.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented visual merchandising strategies to enhance product displays.
Cosmetologist
Hair Affair
Colorado Springs, CO
12.1985 - 12.1988
- Delivered customized hair styling and cutting services, enhancing client satisfaction and loyalty.
- Guided clients on personalized hair care products and maintenance routines to achieve optimal results.
- Executed chemical treatments, including coloring and perming, ensuring quality and safety for clients.
- Educated clients on current hair trends and styles for informed choices.
- Utilized various tools, including scissors, clippers, and styling products effectively.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Assisted customers in selecting appropriate retail products for their needs.
Education
Cosmetologist - Cosmetology
Colorado Beauty College
Colorado Springs, CO10-1984
High School Diploma -
Staunton High School
Staunton, IL05-1981
Skills
- Customer relationship management
- Client support and support
- Sales strategies
- Upselling strategies
- Upselling techniques
- Sales forecasting and analysis
- Product expertise
- Product knowledge
- Invoice management
- Problem-solving abilities
Affiliations
- Volunteer Foster for Animal Rescue
Timeline
Customer Sales and Service Expert
Deluxe
10.1998 - 08.2016
Assembly Line Production Worker
Safetran Traffic Systems
06.1995 - 10.1998
Floor Supervisor
Reiders Cards and Gifts
02.1993 - 12.1998
Store Manager
Excel Beauty Supply
06.1988 - 10.1993
Cosmetologist
Hair Affair
12.1985 - 12.1988
Cosmetologist - Cosmetology
Colorado Beauty College
High School Diploma -
Staunton High School