Mary Smith
Saint Louis
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Assistant
PQ Cooperation
04.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Customer Service Representative
United Fulfillment Solutions Inc.
10.2020 - Current
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Created customer appointments
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Provided excellent technical support
- Operated the live chat.
Sunday School Teacher
Third Presbyterian church Springfield Il
09 2020 - 06 2023
- Maintained Sunday School area through providing decoration and literature.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Assessed student progress to determine level of understanding and adjust lessons to enhance learning.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
Dispatcher
AAA
09.2014 - 10.2020
- Highly motivated
- Multitasking while handling customer concerns in a respectful and timely manner, expressing empathy towards members, and communicating when under pressure
- Effective at multitasking.
Assistant Manager
Baskin Robbins
04.2009 - 09.2014
- Overseeing employee customer relations, keeping stock of product, cake building and decoration.
Cashier
The Gumbo Shop
09.2007 - 04.2010
- Received payments by cash register, and served food to patrons, checked on customer satisfaction.
Education
Saint Louis Community College
St. Louis, MOWebster Groves High School
Webster Groves, MO01.2009
Skills
- Dispatch
- Assistant Manager Experience
- Multi-line Phone Systems
- Driving
- Logistics
- Computer Operation
- Data Entry
- Typing
Certification
Driver's License
Personal Information
Title: Customer Service Representative
Timeline
Office Assistant
PQ Cooperation
04.2024 - Current
Customer Service Representative
United Fulfillment Solutions Inc.
10.2020 - Current
Dispatcher
AAA
09.2014 - 10.2020
Assistant Manager
Baskin Robbins
04.2009 - 09.2014
Cashier
The Gumbo Shop
09.2007 - 04.2010
Sunday School Teacher
Third Presbyterian church Springfield Il
09 2020 - 06 2023
Saint Louis Community College
Webster Groves High School
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