Versatile and dynamic professional with a proven track record in customer service and GPS navigation, honed across roles at Uber Eats and NAPA Auto Parts. Excelled in enhancing customer loyalty through exceptional service and efficient delivery management. Demonstrates strong problem-solving abilities and a commitment to safety, underpinned by a clean driving record and adept use of technology for seamless operations.
Hi, I’m
Joshua Tolbert
Cullman,AL
Summary
Work History
Uber Eats
Food Delivery Driver
Job overview
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Navigated efficiently through various routes for timely food deliveries.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Increased repeat business by providing friendly and professional service to customers.
NAPA Auto Parts - Genuine Parts
Delivery Driver
Job overview
- Delivered packages on time by planning optimal delivery routes.
- Navigated local streets to ensure timely delivery of goods.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Used handheld devices to track and confirm delivery status.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Cullman Bowling Center
Front Desk Receptionist
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
West Point High School Cullman, AL
High Education from Adult Education
University Overview
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Excellent communication
- Safe driving
- Dedicated team player
- Relationship building
- Good driving record
- Food handling
- Safe food handling
- Customer communication
- Valid Driver's license
- GPS navigation
- Clean driving record
- Safety awareness
- Decision-making
- Smartphone operation
- Payment handling
- Delivery confirmations
- Mileage tracking
- Phone orders
Timeline
Food Delivery Driver
Uber Eats
Delivery Driver
NAPA Auto Parts - Genuine Parts
Front Desk Receptionist
Cullman Bowling Center
West Point High School
High Education from Adult Education
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