Mary Taylor
McCalla,AL
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
30
30
years of professional experience
Work History
Administrative Assistant III
Alabama Department Of Environmental Management
Birmingham, AL
04.1993 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Master of Science - Public Administration
Troy University
Montgomery, AL08.2004
Bachelor of Science - Business Management
Alabama State University
Montgomery, AL05.1990
Skills
- Employee Training
- Mail Management
- PC Proficiency
- 10-Key Proficiency
- Data Entry Documentation
- Excel Spreadsheets
- Customer Service
- Records Management Systems
- Advanced MS Office Suite Knowledge
- Office Management
- Phone Call Answering
- Office Equipment Maintenance
- Records Management
- Administrative Support
Timeline
Administrative Assistant III
Alabama Department Of Environmental Management
04.1993 - 08.2023
Master of Science - Public Administration
Troy University
Bachelor of Science - Business Management
Alabama State University