Mary Taylor
Hendersonville,NC
Summary
Dedicated Patient Care Coordinator at Miracle Ear, adept at enhancing patient satisfaction through effective appointment scheduling and critical thinking. Committed to HIPAA compliance, I streamlined communication between patients and providers, ensuring timely responses and fostering a positive care experience. Trained new staff to uphold high standards in patient care delivery.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Miracle Ear
08.2018 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
High School Diploma -
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Timeline
Patient Care Coordinator - Miracle Ear
08.2018 - Current
Edneyville High School - High School Diploma,
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