Dynamic Visual Merchandiser and Sales Advisor with a proven track record at H&M Hennes & Mauritz, enhancing customer experience and boosting sales through expert product knowledge and creative merchandising. Excelled in leadership and customer service, significantly improving store performance. Skilled in staff training and problem-solving, ensuring brand consistency and operational efficiency.
Hi, I’m
Mary Vardeman
Silver Spring,MD
Summary
Overview
7
years of professional experience
Work History
H&M Hennes & Mauritz
Sales Advisor
04.2017 - Current
Job overview
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Responded to in-person and telephone requests for information about company offerings.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
H&M Hennes & Mauritz
Visual Merchandiser
10.2023 - Current
Job overview
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Trained new staff on visual merchandising standards and practices, ensuring brand consistency across all departments.
- Increased sales through strategic placement of high-margin products at eye level and in high-traffic areas.
- Organized store merchandise racks by size, style, and color.
Education
Watkins MillGaithersburg, MD
Diploma
06.2012
University Overview
Skills
- Product knowledge
- Visual merchandising
- Customer service
- Creative vision
- Customer experience
- Employee coaching
- Sales Experience
- Cash Counting
- Cash Register Systems
- Problem-Solving Strengths
- Staff Training
- Credit and Debt Card Processing
- Strong communication skills
- Inventory
- Leadership
- Retail Sales
- Hospitality Experience
- Time management
- Organization and efficiency
Timeline
Visual Merchandiser
H&M Hennes & Mauritz
10.2023 - Current
Sales Advisor
H&M Hennes & Mauritz
04.2017 - Current
Watkins Mill
Diploma
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