Mary A Wallace
Omaha,NE
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Worker
Millard Public Schools
03.2012 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Made food according to standard recipes with requested changes for customer satisfaction
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Operated dishwashing and sanitizing equipment according to manufacturer instructions
- Set up and broke down food service lines quickly to maintain service flow
- Cleaned and organized kitchen, dining and service areas
- Monitored food quality and freshness throughout day
- Stored food in designated containers and storage areas to prevent spoilage
Assistant Manager
Panera Bread
09.2007 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Cashier
Cabela's
08.2006 - 10.2006
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Criminal Justice
University of North Dakota
Grand Forks, ND05.
Associate of Science - Paralegal Studies
Metropolitan Community College
Omaha, NE01.2025
Associate of Arts - Liberal Arts And General Studies
Lake Region State College
Devils Lake, ND05.1998
Skills
- Work Coordination
- Attention to Detail
- Salad Creation
- Portion Out Servings
- Food Preparation
- Machinery Upkeep
- Food and Safety Standards
- Food Handling Standards
- Station Preparation
- Guest Satisfaction
Certification
- Law Office Technology Certificate Training - Spring Semester 2023
Additional Information
For my future growth in the area of law, I plan on finishing my Paralegal Studies Degree, and move onto completing my Bachelors of Science in Criminal Justice. etc.
Timeline
Food Service Worker
Millard Public Schools
03.2012 - Current
Assistant Manager
Panera Bread
09.2007 - 01.2012
Cashier
Cabela's
08.2006 - 10.2006
Bachelor of Science - Criminal Justice
University of North Dakota
Associate of Science - Paralegal Studies
Metropolitan Community College
Associate of Arts - Liberal Arts And General Studies
Lake Region State College