Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Wanjiru

Columbus,OH

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Safaricom
Nairobi, Kenya
02.2022 - 02.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.

Education

High School Diploma -

Mariari Girls High School
Kenya
12-2015

Teaching

International Teacher Training College
Kenya
12-2011

Skills

  • Critical thinking
  • Active listening
  • Dispute resolution
  • Customer service
  • Verbal and written communication
  • Conflict resolution
  • Calm demeanor

Timeline

Customer Service Representative

Safaricom
02.2022 - 02.2024

High School Diploma -

Mariari Girls High School

Teaching

International Teacher Training College
Mary Wanjiru