Mary Warden
Kentwood,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intuit
Remote, Remote
02.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Jewel M. Sumner High School
Kentwood, LA06-2020
Skills
- Information Security
- Complaint resolution
- Consultative Sales
- Appointment Scheduling
- Inbound and Outbound Calling
- Multi-Task Management
- Courteous demeanor
- Customer Service
- Research
Certification
- CPR & BLS
- Servsafe
- Salesforce
Timeline
Customer Service Representative
Intuit
02.2021 - 09.2022
High School Diploma -
Jewel M. Sumner High School