Mary Wassef
Morton,PA
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Personable and compassionate individual with natural affinity for animals, dedicated to providing top-tier care in kennel environment. Possesses foundational understanding of animal behavior and health, coupled with skills in maintaining clean and safe living spaces. Aims to ensure well-being and comfort of all animals under care, fostering positive and nurturing environment.
Overview
3
3
years of professional experience
Work History
Cashier
Marshalls Department Store
Springfield, PA
04.2024 - 09.2025
- Maintained cash register accuracy through diligent cash handling and reconciliation practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize store operations and enhance customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
Kennel Tech /Front Desk Receptionist
Veterinary Emergency and Specialty Center of Northern Arizona
Flagstaff, Arizona
08.2022 - 05.2024
- Responded to phone calls promptly, addressing inquiries and providing information to callers.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Executed thorough cleaning protocols to maintain a sterile hospital environment.
- Developed and printed laminated cards indicating CPR and DNR status for easy access on pet kennels..
- Provided daily care for animals, ensuring cleanliness and comfort in kennel environment.
- Assisted in administering medications and treatments as directed by veterinary staff.
- Monitored animal behavior and health, reporting concerns to supervisors promptly.
- Maintained sanitary conditions through regular cleaning of kennels and equipment.
- Handled animal feeding schedules, ensuring proper nutrition for all residents.
- Collaborated with team members to enhance overall kennel operations and animal welfare practices.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Reset procedure rooms between appointments and disinfected equipment.
Education
High School Diploma -
Ridley High School
Folsom, PA06-2022
Skills
- Communication skills
- Reliability and punctuality
- Payment processing
- Inventory control
- Sales expertise
- Kennel experience
- Computer skills
- Front desk
- Work ethic and integrity
- Animal care
- Languages: English and Arabic
- Customer service excellence
Timeline
Cashier
Marshalls Department Store
04.2024 - 09.2025
Kennel Tech /Front Desk Receptionist
Veterinary Emergency and Specialty Center of Northern Arizona
08.2022 - 05.2024
High School Diploma -
Ridley High School