Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary White

New Iberia,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Patient Service Specialist

LabCorp
07.2021 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Entered patient demographic and insurance data into electronic medical record system.

Senior Phlebotomist

Our Lady Of Loudres Outpatient Lab
04.2018 - 07.2021
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions and verified sample quality.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Reviewed patient records for accuracy and completeness.
  • Assisted in training and onboarding new phlebotomists.

Data Entry Specialist

Iberia Medical Center
11.2016 - 04.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Coded and processed applications into required electronic formats.

EMR Technician

Lafayette Arthritis And Endocrine Clinic
03.2013 - 04.2018
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used data entry skills to accurately document and input statements.
  • Maintained accurate records of customer payments.
  • Generated monthly billing and posting reports for management review.
  • Collaborated with customers to resolve disputes.

Education

Associate of Applied Science - Child Care

South Louisiana Community College
Lafayette, LA

Diploma - Medical Coding And Billing

DeVry University
Villa Park, IL
10.2023

Diploma - EKG And Phlebotomy

Unitech Training Academy - Lafayette
Lafayette, LA
10.2016

Diploma - Medical Assisting

Remington College - Lafayette
Lafayette, LA
02.2008

Skills

  • Medicaid
  • Comfort with Technology and Databases
  • Office Supplies and Inventory
  • Demographics Information
  • Medical Insurance
  • Routing Lab Results
  • Patient Engagement
  • Insurance Form Processing
  • Insurance Information Collection
  • Benefits Explanations
  • Billing Issue Resolution and Support
  • Reliability and Dedication
  • Insurance Verification
  • Punctual and Hardworking
  • Medical Billing
  • Customer Service

Timeline

Patient Service Specialist

LabCorp
07.2021 - Current

Senior Phlebotomist

Our Lady Of Loudres Outpatient Lab
04.2018 - 07.2021

Data Entry Specialist

Iberia Medical Center
11.2016 - 04.2018

EMR Technician

Lafayette Arthritis And Endocrine Clinic
03.2013 - 04.2018

Associate of Applied Science - Child Care

South Louisiana Community College

Diploma - Medical Coding And Billing

DeVry University

Diploma - EKG And Phlebotomy

Unitech Training Academy - Lafayette

Diploma - Medical Assisting

Remington College - Lafayette

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