Mary Williams
Westlake
Summary
Dynamic professional with extensive experience at Mercy Health, excelling in patient care and administrative support. Proven leadership in coordinating teams and enhancing customer service. Skilled in HIPAA compliance and efficient reception desk management, ensuring a positive environment while maintaining confidentiality. Committed to continuous improvement and fostering teamwork in high-pressure settings.
Productive and personable Administrative Support professional offering six years of experience in clerical roles. Well-versed in maintaining accuracy and efficiency in all office operations, including calendar management, event coordination, and accounting functions.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant
Southwest General Medical Center
Middleburg Heights
06.2025 - Current
- Coordinated daily administrative tasks, ensuring timely communication and efficient workflow across multiple departments to support operations.
- Support daily operations of a geriatric psychiatric inpatient unit, ensuring efficient workflow and organization
- Process patient documentation, physician orders, and treatment records with high attention to detail
- Communicate with families, case managers, social workers, and nursing staff regarding patient updates and coordination
- Assist with admissions, transfers, and discharge planning logistics
- Maintain confidential patient information in compliance with HIPAA regulations
Receptionist
Avon Place
Avon
01.2025 - 06.2025
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Treated visitors with friendly, approachable attitude.
- Routed messages, coordinated appointments, and directed personnel to various departments.
- Greeted incoming guests and directed individuals to appropriate personnel.
- Provided basic troubleshooting assistance for minor technical issues with computers or other equipment in reception area.
- Contributed to positive work environment by maintaining professional communication with colleagues at all times.
- Sorted and distributed mail to appropriate staff members or departments daily.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
Psychiatric Floor Secretary
Mercy Health
Lorain
10.2021 - 01.2025
- Provide clerical support throughout the department, making sure daily tasks are operated and ran smoothly.
- Monitored premises, screened visits, and updated logs.
- Answered over 50 calls and transferred callers to appropriate personnel.
- Process and forward patient requests.
- Collaborate with different departments to ensure quality patient care.
- Supervising and interacting with up to 20 patients in a caring and professional manner.
- Notify appropriate departments regarding admission, transfer, and discharge of patients.
Patient Transporter
Mercy Health
Lorain
08.2020 - 10.2021
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Comforted patients and families by offering support and encouragement.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Volleyball Coach
Brookside High School
Sheffield Village
05.2019 - 10.2020
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
- Held special events to promote camaraderie among teammates, families, and community members.
- Educated individuals on proper eating and sleep habits, which would prove helpful during stressful times like competitions.
Education
N/A - Early Childhood Education
Lorain County Community College
Elyria, Ohio 01.2017 - 05/2019
Skills
- Continuous Improvement
- Leadership
- Customer Service
- Team Oriented
- Compliance with Health Insurance Portability and Accountability Act (HIPAA)
- Knowledge of medical terms and conditions
- Quick and accurate typing skills
- Telephone Etiquette
- Positive and professional
- Mail handling
- Reception desk management
- Front desk operations
- HIPAA compliance
- Patient documentation
- Administrative support
- Data entry
- Team collaboration
- Communication with families
- Admission coordination
- Clerical support
- Workflow organization
- Patient monitoring
- Compliance with regulations
- Verbal communication
Timeline
Administrative Support Assistant
Southwest General Medical Center
06.2025 - Current
Receptionist
Avon Place
01.2025 - 06.2025
Psychiatric Floor Secretary
Mercy Health
10.2021 - 01.2025
Patient Transporter
Mercy Health
08.2020 - 10.2021
Volleyball Coach
Brookside High School
05.2019 - 10.2020
N/A - Early Childhood Education
Lorain County Community College
01.2017 - 05/2019