Mary Wilson
Garland,TX
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Paragon Healthcare
06.2022 - 12.2024
- Provided excellent customer service to patients, family members, and healthcare providers during intake process.
- Completed intake assessment forms and filed 60 plus clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
Medical Administrative Assistant
Bridlewood Family Healthcare
08.2021 - 06.2022
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Made average of 60 outbound and inbound calls per day.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Served as an liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Customer Care Representative
Palestine Regional Medical Center
01.2019 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Educated customers about billing, payment processing and support policies and procedures.
Education
MBA - Healthcare/Business Administration
Texas Woman's University
Denton, TX12-2022
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, TX05-2021
Skills
- Insurance verification
- Patient scheduling
- Appointment scheduling
- Customer service
- Microsoft office
- EMR software
Timeline
Intake Coordinator
Paragon Healthcare
06.2022 - 12.2024
Medical Administrative Assistant
Bridlewood Family Healthcare
08.2021 - 06.2022
Customer Care Representative
Palestine Regional Medical Center
01.2019 - 07.2021
MBA - Healthcare/Business Administration
Texas Woman's University
Bachelor of Science - Healthcare Administration
Sam Houston State University
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