Mary Winn
Harwinton,CT
Summary
Dynamic professional skilled in strategic planning and policy implementation within healthcare. Known for fostering collaborative environments, mentoring staff, and ensuring compliance with healthcare regulations to improve overall service delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Practice Manager II ENT & Aero Digestive
Connecticut Children's
Hartford, CT
07.2017 - Current
- Led operational efficiency initiatives, optimizing workflows and enhancing patient care delivery.
- Implemented new scheduling systems to improve staff allocation and reduce patient wait times.
- Developed training programs for staff, fostering professional growth and standardizing best practices.
- Collaborated with healthcare providers to streamline communication processes, improving service coordination.
- Analyzed practice performance metrics, identifying areas for improvement and implementing strategic solutions.
- Managed budgetary planning and resource allocation, ensuring financial sustainability of practice operations.
- Fostered a patient-centered culture by enhancing engagement strategies and improving satisfaction rates.
- Guided implementation of electronic health record systems, improving data accuracy and accessibility for staff.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
Healthcare Administrative Assistant-GI Department
Connecticut Children’s
Hartford, CT
07.2000 - 04.2021
- Managed complex calendars and scheduled appointments for executives, ensuring efficient time management.
- Coordinated travel arrangements and itineraries, streamlining logistics for domestic and international trips.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Oversaw inventory management of office supplies, maintaining optimal stock levels to support operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant-GI Department
Connecticut Children’s
Hartford, CT
03.1999 - 07.2020
- Coordinated scheduling and logistics for meetings and events, enhancing operational efficiency.
- Managed confidential documents, ensuring compliance with privacy regulations and organizational policies.
- Streamlined office processes, improving workflow and reducing turnaround time for administrative tasks.
- Developed training materials for new staff, fostering a culture of learning and support within the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Practice Manager I GI Department
Connecticut Children’s
Hartford, CT
06.2008 - 07.2017
- Led operational efficiency initiatives to enhance patient care delivery across multiple departments.
- Developed and implemented strategic plans to optimize resource allocation and workforce management.
- Oversaw daily practice operations, ensuring compliance with healthcare regulations and standards.
- Mentored staff in best practices for patient engagement and service excellence.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
Assistant Practice Manager-GI Department
Connecticut Children’s
Hartford, CT
06.2007 - 06.2008
- Oversee daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Implement workflow improvements to enhance patient care efficiency and service delivery.
- Develop and manage budgets, optimizing resource allocation across departments.
- Lead cross-functional teams to streamline processes and improve operational outcomes.
- Mentor staff in best practices for patient management and administrative procedures.
- Facilitate communication between clinical staff and administration to enhance collaboration and problem-solving efforts.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Coordinated daily operations to enhance patient flow and service efficiency.
- Streamlined scheduling processes using practice management software to optimize resource allocation.
- Led initiatives to enhance patient satisfaction through feedback analysis and process adjustments.
Assistant Office Manager-GI Department
Connecticut Children’s
Hartford, CT
06.2006 - 06.2007
- Coordinated daily office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and logistics for meetings, ensuring timely communication and resource availability.
- Developed and maintained filing systems to improve document retrieval and organizational efficiency.
- Trained new staff on office procedures, fostering a collaborative work environment.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
Medical Receptionist II
Connecticut Children’s
Hartford, CT
04.2001 - 06.2006
- Managed patient scheduling and appointment confirmations to enhance workflow efficiency.
- Facilitated communication between families and healthcare providers, ensuring clarity and understanding of services.
- Maintained accurate patient records using electronic health record systems, improving data retrieval speed.
- Trained new staff on operational procedures and office protocols to ensure consistency in service delivery.
Education
High School Diploma -
Conard High School
West Hartford, CT06-1980
High School Diploma -
Conard High School
West Hartford, CT06-1980
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Strategic planning
- Electronic health records
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Employee performance
Certification
- Practice Operations Leadership Academy-Connecticut Children's
Timeline
Practice Manager II ENT & Aero Digestive
Connecticut Children's
07.2017 - Current
Practice Manager I GI Department
Connecticut Children’s
06.2008 - 07.2017
Assistant Practice Manager-GI Department
Connecticut Children’s
06.2007 - 06.2008
Assistant Office Manager-GI Department
Connecticut Children’s
06.2006 - 06.2007
Medical Receptionist II
Connecticut Children’s
04.2001 - 06.2006
Healthcare Administrative Assistant-GI Department
Connecticut Children’s
07.2000 - 04.2021
Administrative Assistant-GI Department
Connecticut Children’s
03.1999 - 07.2020
High School Diploma -
Conard High School
High School Diploma -
Conard High School