Mary Wolf
Kalamazoo
Summary
Employed at Biggby Coffee at age 15, I quickly proved my ability to achieve a higher status through loyalty, consistency, hard work, and positivity. Through these traits, I was promoted to Store Manager after serving as a Shift Leader for a year. These values are carried into every situation I enter, ensuring a positive outcome in any obsticle presented.
Overview
4
4
years of professional experience
Work History
Store Manager
Biggby Coffee
06.2025 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized shelves to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responsible for recruiting new team members, employee development, daily deposits, and weekly scheduling
- Maintained positive work environment through leading meetings and forming personal relationships with team members
Shift Leader
Biggby Coffee
07.2024 - 06.2025
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Counted drawers, accounted for all receipts and coupons used during the shift, and exchanged money
- Opened and closed the store by completing a multitude of cleaning tasks and preparations
Barista
Biggby Coffee
08.2022 - 07.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associate of Applied Science - Pre - Nursing
Kalamazoo Valley Community College
Kalamazoo, MI05-2026
High School Diploma -
Mattawan High School
Mattawan, MI05-2025
Skills
- Personnel development
- Operational budgeting
- Promotional planning
- Hourly shift management
- Encouraging others
- Seeing the bigger picture
- Executing tasks with diligence
- Reliably showing up
Timeline
Store Manager
Biggby Coffee
06.2025 - Current
Shift Leader
Biggby Coffee
07.2024 - 06.2025
Barista
Biggby Coffee
08.2022 - 07.2024
Associate of Applied Science - Pre - Nursing
Kalamazoo Valley Community College
High School Diploma -
Mattawan High School