Mary Young
Seminole,Oklahoma
Summary
Detail-oriented insurance agent with a strong foundation in professionalism and ethics. Known for building lasting client relationships and effectively managing inquiries. Ready to leverage expertise in quotes and sales to drive business growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Insurance Agent
Ford Insurance Agency LLC
11.2022 - Current
- Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
- Built long-lasting relationships with clients through excellent communication and attentive service.
- Assisted in training new team members on company procedures, products, and best practices for exceptional customer service delivery.
- Generated quotes and proposals for clients to match individual needs.
- Assisted clients in understanding insurance options and policy details.
- Managed customer inquiries through phone and email communications efficiently.
Business Owner
Young's Trucking LLC
04.2020 - 11.2025
- Oversaw daily operations to ensure timely delivery and client satisfaction.
- Managed budgeting, financial forecasting, and cost control initiatives.
- Developed strategic partnerships with vendors to enhance service offerings.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Coordinated logistics and route planning to optimize fleet performance.
- Established strong customer relationships through excellent communication and attentive service.
Insurance Agent
Hinson Insurance
01.2019 - 04.2020
- Developed customized insurance solutions based on client needs and risk assessments.
- Guided clients through policy selection and claims processes, ensuring clarity and understanding.
- Conducted regular policy reviews to identify coverage gaps and recommend enhancements.
- Mentored junior agents on industry best practices and customer service techniques.
Insurance Account Manager
Church Insurance Specialists
04.2014 - 02.2019
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed insurance policies to provide tailored recommendations based on client needs and objectives.
- Coordinated policy renewals and endorsements, ensuring accurate documentation and timely processing.
- Trained junior staff on best practices for client communications and policy management procedures.
Insurance Customer Service Representative
Ford Insurance Agency LLC
06.2000 - 05.2014
- Assisted customers in resolving insurance inquiries and claims efficiently.
- Processed policy changes and updates within established guidelines.
- Collaborated with underwriters to ensure accurate risk assessments.
- Educated clients on coverage options and policy features effectively.
Education
GED -
Strother High School
Seminole, OKSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Account management
- Policy writing
- Policy renewals
- Property insurance
- Property and casualty insurance
- New agent training
- Policy changes
- Auto insurance
Certification
- Licensed P & C Insurance Agent - 20+ years experience
Timeline
Insurance Agent
Ford Insurance Agency LLC
11.2022 - Current
Business Owner
Young's Trucking LLC
04.2020 - 11.2025
Insurance Agent
Hinson Insurance
01.2019 - 04.2020
Insurance Account Manager
Church Insurance Specialists
04.2014 - 02.2019
Insurance Customer Service Representative
Ford Insurance Agency LLC
06.2000 - 05.2014
GED -
Strother High School