Mary A Courtney
Stafford,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Seasoned Community Organizer with 7 years experiences empowering-underserved communities by communicating with local and state officials. Skilled at connecting organizations with powerful allies to solicit real change and effective action. Known for bringing diverse groups together to achieve universally beneficial goals.
Overview
18
18
years of professional experience
Work History
Operations Manager
A Plus Everlasting Atmosphere, LLC
Stafford, TX
09.2021 - Current
- Maintains open communication with consumers by providing regular project status updates.
- Holds meetings between project stakeholders to discuss deliverables, schedules, and conflicts meeting are scheduled and facilitated.
- Tracks project and team member performance closely to intervene immediately if mistakes or delays occur.
- Prepared annual budgets with controls to prevent overages.
- Performs social media marketing for "The Unfiltered Truth Show" on Facebook pages, Facebook groups, TikTok, Instagram, YouTube, and across other platforms.
- Organizes Back-to-school fundraising events for 500 students.
- Hosts Talk Show for "The Unfiltered Truth Show" with effective pre-production capabilities.
Political Activist
Elect Vanesia R. Johnson
Sugar Land, TX
11.2021 - 05.2022
- Provided field operations support including neighborhood block walking, disseminated campaign literature at voting polls, and surveillance at voting locations to ensure election laws compliance.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Provided strong advocate for education reform.
- Impacted community through multiple activism channels and protest strategies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Helped reach 25% of electorate in HD 76's NEW boundaries by encouraging block-walking voter turnout.
Organizer and Advocate
Citizens Advocating for Social Equity, CASE
Stafford, TX
01.2016 - 01.2022
- Performed advocacy in areas of addressing excessive school discipline, IDEA/special education/IEP compliance, Section 504 concerns, and charter school accountability.
- Entrusted to handle confidential and sensitive situations and private issues.
Education Advocate and Activist
Community Voices for Public Education, CVPE
Houston, TX
07.2017 - 06.2020
- Spoke at Texas State Capital - Funding and STAAR.
- Spoke to media as parent rep against STAAR , misuse of funds by charters.
- Block walked for Anne Sung, HISD Trustee District 7, and assisted in receiving 16,790 of 35,879 votes. cast within District race and other local candidates.
- Block walked for Elizabeth Santos, HISD Trustee District 1, and assisted in receiving 2,210 of 4,379 votes cast within District race.
- Attended CVPE meetings and helped develop strategic plans and phone banked for Harris County Democrats Party.
- Increased awareness and participated in protests of state takeover.
- Organize and spoke at board meetings to support public school policies.
- Helped provided Hurricane Harvey mutual aid to teachers.
Manager
Astonishingly Affordable Cleaning Service
Shreveport, LA
12.2009 - 07.2013
- Managed daily operations to keep business running.
- Supervised staff of 10-15 employees to ensure harmonious, team-oriented atmosphere.
- Tracked all income and expenses, and was responsible for overall profit and loss of business.
- Maintained General Ledger, data entry, Accounts Payable and Accounts Receivable.
- Prioritized all work and made sure all forms were completed accurately and with close attention to detail.
- Ensured excellent customer service while under pressure of deadlines with frequent interruptions and distractions, and maintaining high level of accuracy in fast-paced environment.
- Monitored all operations to ensure compliance with applicable laws, guidelines, policies, procedures and practices.
Inbound Call Agent
U.S. Support Call Center
Shreveport, LA
09.2005 - 06.2009
- Handled over 500 inbound calls per shift to offer callers product and service information and generate quotes.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
Education
Associate of Science - Accounting
05.2013
GPA: 3.34
Skills
- Word, Excel, Outlook, Access, PowerPoint, 10-key, Order Entry, VOIP, Peachtree, Intuit, Van system,
- Community Advocacy
- Outreach Management
- Customer Interaction
- Voter Registration
- Outreach Initiatives
- Data Collection
- Educational Research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Political Activist - Elect Vanesia R. Johnson
11.2021 - 05.2022
Operations Manager - A Plus Everlasting Atmosphere, LLC
09.2021 - Current
Education Advocate and Activist - Community Voices for Public Education, CVPE
07.2017 - 06.2020
Organizer and Advocate - Citizens Advocating for Social Equity, CASE
01.2016 - 01.2022
Manager - Astonishingly Affordable Cleaning Service
12.2009 - 07.2013
Inbound Call Agent - U.S. Support Call Center
09.2005 - 06.2009
Southern University At Shreveport - Associate of Science, Accounting
LEARNING
I welcome learning opportunities
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