Maryah Silva

• Instill customer and operational excellence with our new store managers using the Sally standardized Onboarding Program

• Train new hires or internally promoted Store Managers and Field leaders

• Remain informal mentor post training

• Lead and motivate my own team, maintain store performance to company standards and KPI goals

• Represent and fully support Sally Beauty cultural values

• Support new initiatives and champion for change

• Monitoring performance and implementing strategies to drive sales and meet goals

• Clear communication between team members, members of leadership and other departments as needed

• Recruited, trained, and lead beauty advisors to enhance customer service delivery.
• Oversee all store operations, ensuring adherence to brand standards.
• Formulate strategic action plans to drive goal achievement.

• Provided an optimal customer experience using selling behaviors
• Maintained brand standards