Summary
Overview
Work History
Education
Skills
Timeline
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Mary Alyson Day

Wann,OK

Summary

Dynamic professional with a proven track record in customer service and cash handling, demonstrated at American General Financial Services. Excelled in enhancing customer satisfaction and streamlining operations, showcasing reliability and effective leadership. Skilled in managing financial transactions with accuracy and fostering positive relations, achieving significant improvements in team performance and customer engagement.

Overview

34
34
years of professional experience

Work History

Cashier

Copan Handi-Mart
05.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Baker

Pretty Baked
03.2023 - 03.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Operated cash registers and processed payments accurately.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.

Cleaner

Lynn Powell
05.2021 - 05.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Secretary

Norm Lavoie Met Life Sat Office
01.2006 - 04.2008
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Personal Loan/mortgage Controller

Bank First Kelly Services
07.2005 - 03.2006

Review all loans and make sure all titles and mortgages are filed to laws.

Review title work before al closing and make sure amounts at closing are correct

Filing all paperwork

Manager

American General Financial Services
01.1991 - 03.2004
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

Business

Rogers State College
Bartlesville, OK

Skills

  • Customer Service
  • Customer Assistance
  • Cash Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash handling expertise

Timeline

Baker

Pretty Baked
03.2023 - 03.2024

Cashier

Copan Handi-Mart
05.2022 - Current

Cleaner

Lynn Powell
05.2021 - 05.2022

Secretary

Norm Lavoie Met Life Sat Office
01.2006 - 04.2008

Personal Loan/mortgage Controller

Bank First Kelly Services
07.2005 - 03.2006

Manager

American General Financial Services
01.1991 - 03.2004

Business

Rogers State College
Mary Alyson Day