MARYAM MOHAMMED
Ontario,CA
Summary
Experienced professional with demonstrated history of working in a customer service environment. Proven ability to establish and maintain excellent communication while working collaboratively in a team setting and fast-paced, high-pressure environment. Ability to multitask, be flexible and adapt to shifting priorities with a commitment to utilizing my skills to further the mission at an organization.
Overview
9
9
years of professional experience
Work History
Property Manager
Victor Martinez and Associates
Ontario, CA
09.2023 - Current
- Managed multiple property operations, ensuring compliance with regulations and tenant satisfaction.
- Developed and implemented maintenance schedules to optimize property conditions.
- Coordinated tenant communications, addressing concerns and facilitating resolutions promptly.
- Oversaw rental agreements, ensuring accuracy in lease documentation and compliance.
- Analyzed market trends to inform strategic decisions on pricing and leasing strategies.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Collections Representative
Accelerated Business Consultants
Ontario, CA
01.2023 - 05.2023
- Contact customers with outstanding debts using a variety of communication methods while negotiating payment arrangements given on their financial situation and the company's policies.
- Maintain accurate records of customer communication and payment history in a computer database.
- Follow up with customers who have not made payments, and escalate cases as needed while working collaboratively with other members of the collections team to meet company goals and objectives.
- Adhere to all applicable laws and regulations related to debt collection.
PT Night Shift Dining Attendant
Elviras Grill
Claremont, CA
09.2019 - 01.2023
- Ensuring guests had a positive dining experience by providing excellent customer service and serving food and beverages in a timely and efficient manner. Adhere to all health and safety guidelines and regulation.
- Take and enter guest orders accurately and efficiently into the point-of-sale system while processing guest payments accurately.
- Monitor tables for guest satisfaction and address any issues or concerns while maintaining a clean environment and ensured that the restaurant was presentable at all times.
Assistant to Property Manager
Victoria Manor
Riverside, CA
12.2020 - 12.2022
- Supported the property manager in all aspects of property management including leasing, tenant relations & maintenance.
- Under supervision, assisted with leasing activities, including showing units, screening tenants, and preparing lease agreements.
- Coordinated maintenance and repair work, including scheduling service providers and overseeing work orders.
- Conducted regular property inspections to ensure that the property was in good condition with the property manager.
Freelance Makeup Artist
Self Employed
Los Angeles, CA
01.2017 - 08.2019
Skills
- RealPage
- Yardi Systems
- Rent Manager
- Payment collection
- Property inspections
- Customer service-focused
- Tenant relations
- Microsoft Office
- Adaptability
- Customer Service
- Communication
- Project Management
- Planning & Organization
- Property management
Timeline
Property Manager
Victor Martinez and Associates
09.2023 - Current
Collections Representative
Accelerated Business Consultants
01.2023 - 05.2023
Assistant to Property Manager
Victoria Manor
12.2020 - 12.2022
PT Night Shift Dining Attendant
Elviras Grill
09.2019 - 01.2023
Freelance Makeup Artist
Self Employed
01.2017 - 08.2019