Maryam Muhammad
Pensacola,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced in data analysis, business decision-making, supply chain and logistic management, and customer service in the food/beverage and railroad industries. A candidate that possess a strong analytical mindset and the ability to leverage data-driven insights to drive strategic initiatives and optimize operational efficiencies. High-performing Graduate Assistant with solid experience in providing academic and administrative support to faculty members and students. Skilled at conducting research, managing projects and assisting with course materials. Strong problem-solving skills and committed to staying current with best practices and trends in higher education.
Overview
4
4
years of professional experience
Work History
Server
Longhorn Steakhouse
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported needs of 6 person wait staff who attended to specific needs of countless customers daily
Graduate Assistant
University of West Florida MBA Program
06.2022 - 05.2024
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Served as liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
- Developed and managed organized, orderly student databases and tracking systems.
- Updated departmental websites and social media accounts with relevant, engaging content.
- Improved department efficiency by streamlining administrative processes and implementing organizational improvements based on best practices.
- Managed approximately 50 incoming calls and emails per day
B2B Sales Representative
AT&T
02.2021 - 05.2021
- Exceeded quarterly sales targets consistently, contributing to overall success of team.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Analyzed competitor offerings to identify unique selling points and remain competitive within market.
- Expanded market share with strategic networking and targeted outreach efforts.
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
Intern
AT&T Global Project Management
05.2020 - 07.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
Education
MBA - Supply Chain And Logistics
The University of West Florida
Pensacola, FL05.2024
Bachelor of Science - Marketing
Alabama State University
Montgomery, AL12.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Quality Control
- Performance Improvement
- Point of sale operation
- Relationship Management
- Microsoft Excel
- Forecasting Accuracy
- Strategic Thinking
- Analytical Thinking
- Project Management
Timeline
Graduate Assistant
University of West Florida MBA Program
06.2022 - 05.2024
Server
Longhorn Steakhouse
01.2022 - Current
B2B Sales Representative
AT&T
02.2021 - 05.2021
Intern
AT&T Global Project Management
05.2020 - 07.2020
MBA - Supply Chain And Logistics
The University of West Florida
Bachelor of Science - Marketing
Alabama State University