Maryangel Restrepo
Aventura,FL
Summary
Proven multitasker and bilingual communicator, adept in customer service and cash handling, I significantly enhanced customer satisfaction at Amor Animal Hospital. Leveraging problem-solving skills and a results-driven approach, I efficiently managed front desk operations and merchandise organization at TJ-Maxx, consistently ensuring a professional and welcoming environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Amor Animal Hospital
Aventura, FL
02.2022 - Current
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Answering incoming phone calls and call-in prescriptions
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Merchandise Associate
TJ-Maxx Department Store
North Miami Beach, FL
07.2021 - 06.2022
- Answered customer questions regarding store merchandise, department information, and pricing.
- Helping clients as a front cashier
- Organized store merchandise racks and displays to promote and maintain visually appealing on every different department .
- Worked in the back room unboxing and organizing merchandise.
Veterinary Volunteer
Caring Hands Animal Hospital
Aventura, FL
06.2021 - 08.2021
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Observed every exam visit.
- Weighing patients.
- Making sure every exam room was restocked.
Education
Associate Degree In Pre-vet Medicine -
Miami Dade College
Miami, FLDiploma -
NMB Senior High School
North Miami Beach, FL06.2021
Skills
- Customer Service
- Handling patients
- Bilingual (Spanish and English)
- Multitasker
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
Timeline
Front Desk Receptionist
Amor Animal Hospital
02.2022 - Current
Merchandise Associate
TJ-Maxx Department Store
07.2021 - 06.2022
Veterinary Volunteer
Caring Hands Animal Hospital
06.2021 - 08.2021
Associate Degree In Pre-vet Medicine -
Miami Dade College
Diploma -
NMB Senior High School