Maryann Appling
Battle Creek,MI
Summary
Dedicated Pharmacy Technician with extensive experience in medication management and customer service. Proven ability to streamline pharmacy workflows and maintain patient confidentiality while delivering exceptional care.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Grace Health Pharmacy
06.2021 - 04.2022
- Assisted in medication dispensing and preparation to enhance workflow efficiency.
- Maintained accurate inventory records using pharmacy management software.
- Provided customer service by addressing patient inquiries regarding medications.
- Supported pharmacists in compounding prescriptions and ensuring compliance with safety standards.
- Processed prescription orders efficiently, reducing wait times for patients.
- Conducted routine equipment maintenance and cleanliness checks to uphold operational standards.
- Collaborated with team members to streamline pharmacy operations and improve patient care delivery.
- Adapted quickly to new procedures and technologies within the pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Walgreens
06.2012 - 05.2021
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician
Grace Health Pharmacy
04.2018 - 01.2019
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Utilized pharmacy management software to process prescriptions efficiently.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Pharmacy Technician
Walmart
10.2005 - 06.2012
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Assisted in management of prescription deliveries, improving patient convenience.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Developed patient education materials on medication management, contributing to community health awareness.
- Resolved third-party billing, computer system and customer service issues.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Associate of Science - Human Services
Kellogg Community College
Battle Creek, MI05-2018
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Compounding techniques
- Receiving incoming supplies
- Medication storage procedures
- Secure storage of medications
- Drug interaction awareness
- Updating medication histories
- Staff development
- Medication therapy management
- Ordering and stocking medications
- Resolving customer issues
- Supporting pharmacy operations
- FDA and HIPAA compliance
- Billing support
- Point of sale systems proficiency
- Troubleshooting malfunctioning equipment
- Proper labeling procedures
- Insurance reconciliation
- Customer service
- Data entry
- Team coordination
Timeline
Pharmacy Technician
Grace Health Pharmacy
06.2021 - 04.2022
Pharmacy Technician
Grace Health Pharmacy
04.2018 - 01.2019
Pharmacy Technician
Walgreens
06.2012 - 05.2021
Pharmacy Technician
Walmart
10.2005 - 06.2012
Associate of Science - Human Services
Kellogg Community College
Medical missionary trips to Honduras
A team of medical professional would volunteer to Honduras, and provide them with free medical care and prescriptions. Also, we help developed a children's program. We would teach the children basic education. Most children doesn't have the money to go to school. So about 3-4 times a year, there is a team of professionals that would travel to Honduras, and provide medical care for them.