Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Ann Billian

Lanai City,Hawaii

Summary

Dedicated server with over 10 years of experience in food and beverage service. Proven track record in order accuracy and expertise in food and beverage pairing. Focused on enhancing guest satisfaction through effective communication and collaboration with team members.

Overview

1
1
Language
12
12
years of professional experience

Work History

Server

Lana'i City Bar & Grill
Lanai City, HI
01.2024 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and dietary preferences.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Massage Therapist

Rosewood Kona Village
Kailua-Kona, Hawaii
06.2024 - 06.2026

Festive Food Runner/Server

Miller & Lux
Kailua-Kona, Hawaii
11.2025 - 01.2026
  • Monitored guest needs and provided exceptional customer service consistently.
  • Collaborated with team members to manage high-volume service periods effectively.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Maintained cleanliness of dining area and service stations throughout shifts.

Massage Therapist

Sensei
Lanai, Hawaii
04.2021 - 01.2024

Massage Therapist/Receptionist/Fitness Center Attendant

Four Seasons Hotel
Lanai City, HI
12.2017 - 04.2021

Expo/Server/Busser

Stage & Amuse Wine Bar
Honolulu, Hawaii
01.2017 - 12.2017
  • Recommended wine pairings to elevate guest dining experiences and complement meal choices.
  • Collaborated with kitchen staff to coordinate food and beverage orders efficiently.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Cultivated a positive atmosphere by expressing enthusiasm for the menu. and knowledge about the restaurant's menu and products.

Fine Dining Server

Sello's Italian Oven & Bar
Ocean City, Maryland
02.2015 - 01.2017
  • Upsold daily specials, contributing to guest satisfaction and increased restaurant revenue.
  • Trained in wine and liquor service, enhancing guests' dining experiences.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Managed food and beverage orders, ensuring accuracy and attention to detail.

Education

Massage Therapy License - Masssage Therapy

Maui Academy of Healing Arts
Lanai, HI
07-2018

Reiki Master, Yoga 200hr YTT - Yoga & Reiki

University of Maryland, School of Integrative Med
Baltimore, MD
05-2014

Skills

  • POS Operation
  • Order management
  • Food and Beverage Pairing
  • Wine service
  • Fine Dining Experience
  • Attention to Detail
  • Team Collaboration
  • Effective Communication

Languages

Spanish
Professional

Timeline

Festive Food Runner/Server

Miller & Lux
11.2025 - 01.2026

Massage Therapist

Rosewood Kona Village
06.2024 - 06.2026

Server

Lana'i City Bar & Grill
01.2024 - Current

Massage Therapist

Sensei
04.2021 - 01.2024

Massage Therapist/Receptionist/Fitness Center Attendant

Four Seasons Hotel
12.2017 - 04.2021

Expo/Server/Busser

Stage & Amuse Wine Bar
01.2017 - 12.2017

Fine Dining Server

Sello's Italian Oven & Bar
02.2015 - 01.2017

Massage Therapy License - Masssage Therapy

Maui Academy of Healing Arts

Reiki Master, Yoga 200hr YTT - Yoga & Reiki

University of Maryland, School of Integrative Med
Mary Ann Billian