MARYANN LINDON
SILVER GROVE,KY
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
CERTIFICATES EARNED:
- Diversity in the Workplace
- Customer Communications – Level 1 and 2
- Conflict Resolution
- Human Side of the Workplace
- Help Desk Support – Level 1 and 2
- Safety in the Workplace
SKILLS
- Extensive Experience with Discover – JD Byrider Operating System
- Input invoices for payables
- Create customer invoices
- Correct and modify current customer invoices
-Scheduling
-Computer Application Experience:
- MS Office (Windows): Excel, Word, Power Point, Outlook, and Access, Lotus Notes, Adobe Acrobat
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE ADVISOR
Byrider
FLORENCE, KY
11.2021 - Current
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maximized revenue by proactively building and managing key customer relationships.
- Processed payments for new orders and replacement parts to meet customer needs.
COMMERCIAL MANAGER
AutoZone
FLORENCE, KY
03.2016 - 11.2021
- 2016 –2018 JD BYRIDER - COMMERCIAL SPECIALIST, AUTOZONE Managed securing of all car parts for Byrider and other outside commercial vendors. Coordinate pickup and delivery for auto recyclable parts to outside vendors. Input all invoices into the Discovery system.
RETAIL CUSTOMER REP & BUYER
U PULL&PAY
CINCINNATI, OH
02.2013 - 03.2016
- Stocked and replenished merchandise according to store merchandising layouts.
- Promoted service excellence throughout retail transactions to foster customer loyalty and satisfaction.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Customer service in retail division – daily customer involvement. Earned the highest rate if warranty sales.
- Buyer – purchased cars for the recycling and re-sale.
ASSISTANT MANAGER
FRISCHS CORP
CINCINNATI, OH
06.2010 - 05.2013
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
Computer Helpdesk Technician
FRISCHS CORP.
CINCINNATI, OH
09.2003 - 11.2010
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Provided technical support to approximately 150 stores and the corporate office. Coordinated web design for stores. Assisted in building computer equipment for stores and corporate level employees. Provide support to area supervisors and divisional vice presidents.
Education
High School Diploma -
05.1993
Skills
- Work Order Preparation
- Customer Service Excellence
- Appointment Scheduling
- Account Updates
Timeline
CUSTOMER SERVICE ADVISOR - Byrider
11.2021 - Current
COMMERCIAL MANAGER - AutoZone
03.2016 - 11.2021
RETAIL CUSTOMER REP & BUYER - U PULL&PAY
02.2013 - 03.2016
ASSISTANT MANAGER - FRISCHS CORP
06.2010 - 05.2013
Computer Helpdesk Technician - FRISCHS CORP.
09.2003 - 11.2010
Dayton High School - High School Diploma,