Maryann Marselles
New York,NY
Summary
Dynamic and results-driven Cashier/Sales Associate with a proven track record at Barnes And Noble Bookstore. Expert in cash register operation and employee training, delivering exceptional customer service and driving sales through innovative promotional strategies. Passionate about enhancing customer experiences and committed to maintaining high standards of product knowledge and visual merchandising.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Barnes And Noble Bookstore
New York, NY
11.2018 - 03.2020
- Followed company security procedures for handling large sums of money, and counted drawers in beginning and end of shift.
- Maintained cleanliness of assigned area. Set up promo displays. Stocked shelves with merchandise.
- Assisted customers over the phone and resolved complaints professionally. Provided high level of customer service.
- Operated cash register efficiently and accurately.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed other duties as assigned by management.
Cashier/Sales Associate
American Girl Place
New York, NY
10.2014 - 11.2019
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service, including with complaints.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided in-store product demonstrations of new products to customers.
Promotional Sales Representative
American Girl Place
New York, NY
11.2015 - 11.2019
- Developed creative ideas for promotional campaigns that would drive traffic into stores.
- Developed and implemented promotional strategies to increase sales for target markets.
- Responded promptly to customer inquiries regarding product information or availability.
- Organized promotional activities such as contests, sweepstakes, coupons, and special offers.
- Listened to customer feedback, both girls and guardians, about interest level in new products and shared this feedback with management.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Bachelor of Arts - Elementary And Special Education
King’s College
Wilkes-Barre, PA05-2013
Skills
- Cash register operation
- Employee training
- Customer service
- Sales techniques
- Product knowledge
- Visual merchandising
Affiliations
- Actor
- promotional model
- Filmmaker
- Animal lover/Pomeranian Owner
Certification
- Elementary Education certificate
- Special Education certificate
Timeline
Cashier/Sales Associate
Barnes And Noble Bookstore
11.2018 - 03.2020
Promotional Sales Representative
American Girl Place
11.2015 - 11.2019
Cashier/Sales Associate
American Girl Place
10.2014 - 11.2019
Bachelor of Arts - Elementary And Special Education
King’s College
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