Maryann O'Donnell
Marshfield,MA
Summary
Dedicated professional with strong customer service skills, adept at managing guest experiences and resolving inquiries efficiently. Committed to enhancing satisfaction through attention to detail and effective communication.
Overview
5
5
years of professional experience
Work History
Host
Carrabba's Restaurant
Tallahassee, Florida
05.2025 - Current
- Welcomed guests and managed seating arrangements efficiently.
- Coordinated with servers to ensure timely table service.
- Answered phone calls and managed reservation schedules effectively.
- Assisted in training new hosts on company policies and procedures.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Provided excellent customer service by anticipating customer needs.
Receptionist
Champion Auto Sales
Tallahassee, Florida
01.2024 - 03.2025
- Managed incoming calls and routed inquiries to relevant staff members.
- Scheduled appointments and maintained organized calendar for sales team.
- Handled customer inquiries, providing accurate information and assistance.
- Processed paperwork for vehicle sales and ensured compliance with procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
Lab assistant/pathology prep
Beth Israel Deaconess-Plymouth
Plymouth, Massachusetts
05.2024 - 08.2024
- Assisted scientists in preparing samples for analysis and experiments.
- Documented experimental results accurately in lab notebooks and electronic systems.
- Managed inventory of supplies, ensuring timely restocking of necessary materials.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Maintained clean and organized work area with adequate supplies and reagents.
Lifeguard
Town Of Marshfield
Marshfield, Massachusetts
07.2021 - 08.2024
- Executed emergency response in rescue situations and administered first aid as necessary.
- Maintained constant surveillance of swimming area to ensure patron safety.
- Documented incidents, attendance, and maintenance logs for accurate reporting.
- Patrolled facility to assist individuals requiring immediate care.
- Reported unsafe conditions and suspicious activities to management without delay.
- Collaborated with team to identify operational issues and implement swift solutions.
Swim Instructor
Goldfish Swim School
Needham, Massachusetts
04.2022 - 07.2022
- Instructed students in swimming techniques and water safety skills.
- Developed personalized lesson plans for varying skill levels and age groups.
- Communicated effectively with parents regarding student progress and concerns.
- Conducted safety drills and emergency response training for staff and students.
- Collaborated with team members to enhance instructional methods and curriculum.
Education
High School Diploma -
Westwood High School
Westwood, MA05-2022
Bachelor of Science - Public Health
Florida State University
Tallahassee, FLSkills
- Guest relations
- Reservation management
- Customer service
- Staff training
- Complaint resolution
- Appointment scheduling
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Hospitality and accommodation
Certifications
- CPR & AED
- Stop the Bleed
- Basic Life Support
Timeline
Host
Carrabba's Restaurant
05.2025 - Current
Lab assistant/pathology prep
Beth Israel Deaconess-Plymouth
05.2024 - 08.2024
Receptionist
Champion Auto Sales
01.2024 - 03.2025
Swim Instructor
Goldfish Swim School
04.2022 - 07.2022
Lifeguard
Town Of Marshfield
07.2021 - 08.2024
High School Diploma -
Westwood High School
Bachelor of Science - Public Health
Florida State University