Open To Work
Mary Ann Roberts
Summit Point,WV
Summary
Greeting and assisting visitors in a welcoming and friendly manner is very important to me as you are the first point of contact for the guest in your business. As an Administrative Assistant I have answered and routed calls, updated files, data entry, scheduled appointments for Counselors, handled all clerical and office duties. I also handled all Medical Credentialing and Insurance Verification for the practice. In my part time position with Hobby Lobby Customer Service is key, as well as all retail duties. Professional with robust background in administrative support and reception, ready to contribute effectively to any organization. Adept at managing front desk operations, scheduling, and handling communications with high degree of accuracy and efficiency. Valued for strong team collaboration, adaptability to changing needs, and consistently delivering results. Skilled in customer service, office management software, and multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Hobby Lobby
Gastonia, NC and Spartanburg, SC
10.2024 - 04.2026
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed refunds and exchanges in accordance with company policy.
Administrative Manager
The Center for Counseling and Wellness
Conway, SC
09.2017 - 04.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Education
High School Diploma -
Douglas Byrd Senior High School
Fayetteville, NC06.1981
Skills
- Drawer management
- Check processing
- Order coordination
- Cash management
- Customer complaint resolution
- Attention to detail
- Customer relationship management (CRM)
- Phone etiquette
- Product knowledge
- Time management
- Multitasking and organization
- Payment processing
- Telephone management
- Quality assurance
- Data entry proficiency
- Guest services
- Basic math
- Customer satisfaction
- Refund handling
Languages
English
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteRemoteHybridSalary Range
$15/hr - $1000/hrTimeline
Customer Service Cashier
Hobby Lobby
10.2024 - 04.2026
Administrative Manager
The Center for Counseling and Wellness
09.2017 - 04.2023
High School Diploma -
Douglas Byrd Senior High School