Mary Ann Varquera
San Angelo,TX
Summary
Looking for a Full-time job, Mon-Friday's. Very Dependable when it comes to work. Im Bilingual and can read, write, and speak very Fluently.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Clerical and Customer Service] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Found-ever ( Formerly Sitel )
08.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
San Angelo Central High School
San Angelo, TX06.1989
Skills
- Order Processing
- Credit Card Payment Processing
- Membership Inquiries and Renewals
- Customer Consulting
- Data Evaluation
- Microsoft Excel
- Call Center Operations
- Clerical Support
- Microsoft Word
Languages
Spanish
Native or Bilingual
English
Full Professional
hobbies
- I love cooking and baking.
- I love Crocheting.
- I love helping others if needing assistance.
References
- Ellie Mercado (Sister)
1-726-217-4158
- Reina Perez ( Sister)
1-210-440-4155
- Susie Varquera (Sister-In-law)
1-325-227-3901
- Liza Fernandez (Sister-In-law)
1-325-763-8139
Timeline
Customer Service Representative
Found-ever ( Formerly Sitel )
08.2008 - Current
High School Diploma -
San Angelo Central High School
Similar Profiles
Krishnaraj NairKrishnaraj Nair
Loan consultant at Found ever (SITEL)Loan consultant at Found ever (SITEL)
Kerry Ann BaughKerry Ann Baugh
Patient Care Advocate at Found Ever/SitelPatient Care Advocate at Found Ever/Sitel
Blaize HartBlaize Hart
Founder at Happenstance Found Goods LLCFounder at Happenstance Found Goods LLC
IVAN CHAVEZIVAN CHAVEZ
Hand/35-45 Hours Per Week at Concho Valley EGA Services/325-650-1268/1 Southridge Dr. San Angelo, TX 76904/Supervisor Can Be ContactedHand/35-45 Hours Per Week at Concho Valley EGA Services/325-650-1268/1 Southridge Dr. San Angelo, TX 76904/Supervisor Can Be Contacted
Jeanette MartinezJeanette Martinez
Business Coordinator III at Texas A&M AgriLife ExtensionBusiness Coordinator III at Texas A&M AgriLife Extension