Mary Ann Varquera
San Angelo,TX
Summary
Looking for a Full-time job, Mon-Friday's. Very Dependable when it comes to work. Im Bilingual and can read, write, and speak very Fluently.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Clerical and Customer Service] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Found-ever ( Formerly Sitel )
08.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
San Angelo Central High School
San Angelo, TX06.1989
Skills
- Order Processing
- Credit Card Payment Processing
- Membership Inquiries and Renewals
- Customer Consulting
- Data Evaluation
- Microsoft Excel
- Call Center Operations
- Clerical Support
- Microsoft Word
Languages
Spanish
Native or Bilingual
English
Full Professional
hobbies
- I love cooking and baking.
- I love Crocheting.
- I love helping others if needing assistance.
References
- Ellie Mercado (Sister)
1-726-217-4158
- Reina Perez ( Sister)
1-210-440-4155
- Susie Varquera (Sister-In-law)
1-325-227-3901
- Liza Fernandez (Sister-In-law)
1-325-763-8139
Timeline
Customer Service Representative
Found-ever ( Formerly Sitel )
08.2008 - Current
High School Diploma -
San Angelo Central High School
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