MaryAnn Villalpando
Spring,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Dedicated with strong work ethic, and resourceful nature. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Flight Attendant
CommuteAir
Houston, TX
06.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Ensured safety and comfort of customers onboard aircraft.
Store Associate
Target
The Woodlands, TX
12.2023 - Current
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Server
Benny Franks
El Paso, TX
08.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Flight Attendant
Frontier Airlines
Denver, CO
11.2022 - 08.2023
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Data Entry Clerk
Autobuses Los Paisanos
El Paso, TX
08.2018 - 08.2023
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Ticket Scanner
Autobuses Los Paisanos
El Paso, TX
09.2015 - 08.2018
- Enhanced customer experience by efficiently scanning tickets and providing accurate directions.
- Maintained smooth entry flow by quickly resolving ticketing issues and discrepancies.
- Improved overall event satisfaction with friendly and professional interactions during the ticket scanning process.
- Assisted patrons in finding their seats, contributing to a positive experience.
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Assisted guests with special needs or accessibility requirements, delivering personalized attention that enhanced their overall experience.
Sales Associate
Forever 21
El Paso, TX
09.2017 - 02.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Business Administration And Management
El Paso Community College
Business Administration And Management
The University of Texas At El Paso
High School Diploma -
El Dorado High School
06.2017
Skills
- Customer Service
- Organization
- Team Collaboration
- Multitasking capabilities
- Flexible schedule adaptability
- Time management mastery
- Conflict resolution competency
- Patience and empathy demonstration
- Attention to detail focus
- Active listening techniques
- Strong Communication and Interpersonal Skills
- Decision-Making
- Goal-Driven
- Reliable and Responsible
- Safety and Cleanliness Standards
- Exceeding Customer Expectations
- Friendly and Helpful
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Flight Attendant
CommuteAir
06.2024 - Current
Store Associate
Target
12.2023 - Current
Server
Benny Franks
08.2023 - 11.2023
Flight Attendant
Frontier Airlines
11.2022 - 08.2023
Data Entry Clerk
Autobuses Los Paisanos
08.2018 - 08.2023
Sales Associate
Forever 21
09.2017 - 02.2018
Ticket Scanner
Autobuses Los Paisanos
09.2015 - 08.2018
Business Administration And Management
El Paso Community College
Business Administration And Management
The University of Texas At El Paso
High School Diploma -
El Dorado High School