Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Anne Feldman

Birmingham,AL

Summary

Dynamic entrepreneur with a proven track record in small business operations and customer relations, notably at TruBlue of Birmingham. Expert in driving financial growth, fostering strong client relationships, and leading high-performing teams. Achieved consistent revenue increases through strategic sales leadership and effective project management. Skilled in verbal and written communication, ensuring top-notch customer satisfaction and repeat business.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Small Business Owner

TruBlue of Birmingham
07.2021 - 11.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
  • Managed 30 incoming calls, email, etc per day from customers.

Business Owner

FirstLight of Mobile & Eastern Shore Homecare
07.2013 - 12.2018
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • M
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
  • Managed approximately 25 incoming calls and emails per day from customers.

Independent Sales Representative

EInstruction Technical Education
01.2006 - 01.2015
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Educated customers by providing hands-on training and demonstrations and explaining benefits and advantages of using our products.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Negotiated contracts to maximize profitability, boosting sales $2 million in 12 months.
  • Used product to develop and conduct presentations of company's products and services to current and potential clients.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Identified new customers by attending trade-shows, networking and performing cold-calls.
  • Generated leads by attending industry events, trade shows, and utilizing social media platforms to connect with potential clients.
  • Exceeded sales targets consistently through diligent follow-up and effective closing techniques.
  • Cultivated long-lasting professional relationships with clients to encourage repeat business and generate additional revenue streams over time.

Education

Bachelor of Science - Physical Education Management

Birmingham Southern College
Birmingham

Teaching

University of Alabama Birmimgham
Birmingham, AL

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Project management
  • Business launch
  • Sales leadership
  • Employee development
  • Bidding processes
  • Business management
  • Negotiation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 120 staff members.
  • Collaborated with team in the development of Projects.
  • Achieved results through effectively helping with staff and management.
  • Resolved product issue through consumer testing.

Timeline

Small Business Owner

TruBlue of Birmingham
07.2021 - 11.2024

Business Owner

FirstLight of Mobile & Eastern Shore Homecare
07.2013 - 12.2018

Independent Sales Representative

EInstruction Technical Education
01.2006 - 01.2015

Bachelor of Science - Physical Education Management

Birmingham Southern College

Teaching

University of Alabama Birmimgham

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Mary Anne Feldman