Mary Anne Heister
Hershey,PA
Summary
Dedicated Front Desk Administrator with extensive experience in managing operations and delivering outstanding patient care at Mid Penn Oral Surgeons and Drs. Conroy, DO & Hartsuch, MD. Proven ability to enhance office administration and streamline patient interactions, leading to increased satisfaction rates. A proactive and organized professional committed to fostering efficient environments that optimize workflow.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Mid Penn Oral Surgeons
Harrisburg, PA
11.2024 - 01.2025
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained a clean and organized reception area to uphold company image.
- Explained policies and procedures to visitors.
- Provided administrative support including photocopying, faxing, and filing.
Medical Assistant
Drs. Conroy,DO & Hartsuch, MD
Cumberland, MD
09.2003 - 11.2009
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Some College (No Degree) -
Allegany College of Maryland
Cumberland, MDSkills
- Customer service
- Office administration
- Scheduling appointments
- Data entry
- Multiline phone systems
- Patient interaction
- Attention to detail
Timeline
Front Desk Receptionist
Mid Penn Oral Surgeons
11.2024 - 01.2025
Medical Assistant
Drs. Conroy,DO & Hartsuch, MD
09.2003 - 11.2009
Some College (No Degree) -
Allegany College of Maryland