Account Manager-Customer Success
Open To Work
MARYBETH AKIN
MSPA Americas, USA
Oklahoma City,OK
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract WorkConsulting
Location Preference
RemoteHybrid
Location:
Oklahoma City, OK, US
Open to relocation:
Yes
Minimum Desired Compensation
$60000/yr
Important To Me
Work-life balanceCompany CultureHealthcare benefits
1
Certification
28
Years of experience
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Work History
Sales Associate
1 Year 9 Months- Prospected via phone, email, and other methods to generate qualified leads for sales pipeline.
- Interpreted advertising account analysis for prospective new clients and informed them on how Logical Position’s service can improve the success of their current advertising campaigns
- Acted as consultative resource for prospective clients on service offerings, market trends, and industry standards.
- Improved articulation of Logical Position’s value proposition during conversations with prospective clients.
- Worked remotely to support team operations
- Developed strong customer relationships, enhancing client satisfaction and loyalty.
- Executed daily sales strategies to achieve targets and maximize revenue opportunities.
CX Brand Researcher
4 Years 3 Months- Collaborate with twenty major clients across the United States to evaluate and report on customer experience, enhancing insights for their client engagement strategies.
- Evaluate companies’ consumer perspectives with research, strategy, and tools to strengthen their brand.
- Engage with companies to assess and refine business processes, ensuring customer experience meets established standards.
- Developed detailed reports summarizing findings and actionable insights.
Key Account Sales Representative
3 Months- Collaborated with top one hundred client to secure new business for premier agent program.
- Implemented SaaS and digital marketing strategies for real estate agents and brokers, enhancing their online presence.
- Completed a five-month contract position to support project needs.
Account Manager/Pharmaceutical Sales
3 Years 2 Months- Grew new business accounts by over 200% in 16 months.
- Recovered 15% of previously lost accounts, strengthening overall revenue.
- Enhanced Quick Base CRM tool to improve KPI tracking and reporting.
- Coordinated new business development, account sales, penetration, retention, and general management.
- Coordinated business development, account sales, and retention strategies to drive overall account growth.
- Updated accurate account records in the CRM tool.
- Interpreted customer information to resolve issues as a trusted partner and resource.
- Built and maintained professional connections with customers to support their needs.
Business Sales Analyst
5 Months- Interpreted data and analyzed results using statistical techniques.
- Compiled and leveraged ongoing reports, dashboards, and visualizations.
- Compiled and utilized ongoing reports, dashboards, and visualizations to support data-driven decision-making.
- Collaborated with team members and senior management to identify revenue opportunities and trends in lower-progressing games.
- Created and maintained database queries to develop predictive models.
- Created and maintained database queries to develop predictive models for enhanced forecasting accuracy.
- Maintained an aggressive project schedule within the scope of the customer’s expectations.
- Edited copy for five SRS and product procedural documents.
Marketing Sales Account Executive
1 Year 5 Months- Prospected new business leads and presented tailored client solutions, enhancing client engagement.
- Evaluated local and regional business needs and marketing objectives, developing customized integrated digital marketing strategies.
- Communicated with local and regional businesses to evaluate business needs and marketing objectives and plan a customized, integrated digital marketing strategy.
- Consulted and supported existing clients to increase campaign performance.
- Consulted with existing clients to optimize campaign performance, resulting in improved client satisfaction.
BDC Sales Account Manager
2 Years 8 Months- Grew new business by over 130% within seven months.
- Expanded client relationships to drive sales growth.
- Launched first-aid and catalog business lines, exceeding all established targets.
Premise Sales Account Executive/Advertising Consultant
13 Years 8 Months- Grew personal new account line by 46 in 12 months, increasing monthly revenue by $1.8M.
- Conducted 200 cold calls weekly, generating leads and presenting tailored solutions to prospects.
- Negotiated sales with an 83% success rate by identifying needs and tailoring strategies.
- Achieved 97% renewal rate, ensuring sustained customer marketing revenues.
- Partnered with clients to create targeted marketing plans aligning with their business objectives.
District Sales Manager
3 Years 11 Months- Coached and trained 8-24 inside sales account executives, enhancing their skills to meet sales goals.
- Increased sales team call time, close ratio, and objective achievement.
- Exceeded department productivity expectations.
- Coordinated client networking events, fostering relationships to drive client base expansion.
- Organized training sessions to develop sales teams and reinforce sales goal attainment.
- Participated in incentive programs to support sales team goal achievement.
- Achieved higher productivity than department benchmarks.
- Developed and leveraged custom tool to track and monitor personal sales opportunities, improving sales visibility.
- Developed and leveraged a custom tool to track and monitor personal sales opportunities.
Telephone Sales Account Executive
6 Years 7 Months- Cultivated strong client relationships to enhance customer loyalty and retention.
- Identified and pursued new business opportunities, expanding sales territory and market presence.
- Collaborated with cross-functional teams to develop comprehensive sales strategies tailored to client needs.
- Analyzed market trends and competitor activity to adjust sales tactics effectively.
- Negotiated contracts and pricing agreements, ensuring favorable terms for both clients and company objectives.
Education
Associate of Science - Sales & Marketing
Skills
Customer success: Account management
client relationship management
retention support
customer onboarding support
Client communication: Weekly customer meetings
business reviews
stakeholder updates
issue resolution
Reporting: Dashboards
performance reports
data analysis
trend identification
business recommendations
Tools: CRM systems
Microsoft Excel
PowerPoint
reporting dashboards
Cross-functional coordination across sales
operations
product
and customer support
Licenses: Real Estate License
University of Memphis
Google AdWords
Yahoo Ambassador
Objection handling
Strategic prospecting
Client segmentation
Closing techniques
CRM proficiency
Certification
Real Estate License, University of Memphis, Google AdWords, Yahoo Ambassador
Section name
Customer Experience Specialist
TECHNOLOGIES, LICENSES, AWARDS, & AFFILIATIONS
Awards: President's Club Winner (6x); Total Quality Award Winner; Executive Club (5x). L.M. Berry Company (nee AT&T Advertising) Mentoring Program Leadership Award; Quota Buster Awards(4x) Lifetime Presidents’ & Executives’ Sales Club Member-National
Timeline
Sales Associate
Logical Position
10.2023 - 07.2025Read More
CX Brand Researcher
MSPA Americas, USA
06.2022 - CurrentRead More
Key Account Sales Representative
Jump Crew
10.2021 - 01.2022Read More
Account Manager/Pharmaceutical Sales
Tyler Pharmaceuticals
05.2018 - 07.2021Read More
Business Sales Analyst
Scientific Games
12.2017 - 05.2018Read More
Marketing Sales Account Executive
Smart Reach Digital/Audacy
12.2015 - 05.2017Read More
BDC Sales Account Manager
G&K Services
03.2013 - 11.2015Read More
District Sales Manager
AT&T- Advertising Solutions
03.2005 - 02.2009Read More
Premise Sales Account Executive/Advertising Consultant
AT&T-Advertising Solutions
05.1999 - 01.2013Read More
Telephone Sales Account Executive
AT&T Advertising BAPCO formerly The LM Berry Co
06.1998 - 01.2005Read More
University of Memphis
Associate of Science from Sales & Marketing
Read More