Mary Beth Cummings
Carllisle,IA
Summary
Driven professional with a proven track record in customer service and data management, exemplified during tenure at Carlisle Veterinary Clinic. Excelled in maintaining confidentiality and meticulous attention to detail, enhancing client trust and operational efficiency. Demonstrated strong problem-solving abilities and customer service orientation, contributing to a positive and secure client experience. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
25
25
years of professional experience
Work History
Crossing Guard
City of Carlisle
11.2020 - 05.2022
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Withstood adverse environmental conditions.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Safely assisted average of 25 people per day across busy highway in adverse weather conditions and traffic conditions.
Sales Associate
Target
11.1997 - 12.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Veterinary Assistant
Carlisle Veterinary Clinic
01.2001 - 08.2016
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Prepared animals for surgical procedures.
- Maintained clean and safe animal living areas.
Education
High School Diploma -
Indianola High School
Indianola, IA05.1985
Skills
- Filing and data archiving
- Document Preparation
- Professional and mature
- Word Processing
- Proofreading
- Data Security
- Meticulous attention to detail
- File Management
- Maintains confidentiality
- Data Entry
- Customer Service-Oriented
- Record preparation
- Strong Problem Solver
- Quality Control
- Multi-line phone proficiency
Timeline
Crossing Guard
City of Carlisle
11.2020 - 05.2022
Veterinary Assistant
Carlisle Veterinary Clinic
01.2001 - 08.2016
Sales Associate
Target
11.1997 - 12.2020
High School Diploma -
Indianola High School
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