Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marybeth Herb

Easton,Pennsylvania

Summary

After 13 years of employment at Lehigh Valley Health Network I decided to retire in January 2023. I am now seeking part time employment with an establishment in need of a Front Desk Receptionist.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist

Bethlehem Community Center
04.2023 - 09.2024
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Greeted guests at front desk and engaged in pleasant conversations.

Registration Specialist

Lehigh Valley Health Network
04.2010 - 12.2022
  • Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
  • Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
  • Served as a point of contact for other departments requiring access or updates to patient information, fostering efficient inter-departmental collaboration.
  • Prepared medical records for chart audits according to front desk and charge entry audit policy.
  • Updated patient contact information to support accurate electronic medical records.

Registration Front Desk

Robbins Rehabilitation
03.2005 - 04.2010
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Maintained current and accurate medical records for patients.
  • Processed medical insurance claims and payments.

Patient Registration Front Desk

The Doctor Is In
01.2004 - 03.2005

preformed daily activities of a medical office.

Education

ASSOCIATES, Business Management -

Bergen Community College
06.1976

Skills

  • Decision Making
  • Time Management
  • Multitasking
  • Office Management
  • Courteous and Professional
  • Customer and client relations
  • Cash Handling
  • Customer Service

Timeline

Front Desk Receptionist

Bethlehem Community Center
04.2023 - 09.2024

Registration Specialist

Lehigh Valley Health Network
04.2010 - 12.2022

Registration Front Desk

Robbins Rehabilitation
03.2005 - 04.2010

Patient Registration Front Desk

The Doctor Is In
01.2004 - 03.2005

ASSOCIATES, Business Management -

Bergen Community College
Marybeth Herb