After 13 years of employment at Lehigh Valley Health Network I decided to retire in January 2023. I am now seeking part time employment with an establishment in need of a Front Desk Receptionist.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Bethlehem Community Center
04.2023 - 09.2024
Resolved customer problems and complaints.
Operated multi-line telephone system to answer and direct high volume of calls.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Greeted guests at front desk and engaged in pleasant conversations.
Registration Specialist
Lehigh Valley Health Network
04.2010 - 12.2022
Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
Served as a point of contact for other departments requiring access or updates to patient information, fostering efficient inter-departmental collaboration.
Prepared medical records for chart audits according to front desk and charge entry audit policy.
Updated patient contact information to support accurate electronic medical records.
Registration Front Desk
Robbins Rehabilitation
03.2005 - 04.2010
Improved overall guest experience by maintaining a clean and welcoming reception area.
Conducted patient intake interviews, recording and documenting relevant information.
Obtained payments from patients and scanned identification and insurance cards.
Maintained current and accurate medical records for patients.