Mary Casey
Farmers Branch
Summary
Dynamic and result-driven individual with extensive experience at Texas Roadhouse, excelling in customer engagement and peer training. Proven ability to enhance team performance through effective training materials and role-playing exercises. Bilingual in English and Spanish, adept at fostering positive interactions while adhering to safety guidelines.
Overview
3
3
years of professional experience
Work History
Server Trainer
Texas Roadhouse
11.2024 - Current
- Trained new servers on menu knowledge and customer service standards
- Developed training materials to enhance onboarding process for staff
- Conducted regular assessments to ensure adherence to service protocols
- Facilitated role-playing scenarios to improve conflict resolution skills
- Provided ongoing feedback to enhance overall team performance
Server
Texas Roadhouse
11.2024 - Current
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Coordinated food and beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to maintain quality standards during peak hours.
- Trained new servers on menu offerings, service protocols, and POS systems.
Host Trainer
Texas Roadhouse
11.2023 - Current
- Trained new staff on customer service protocols and company policies.
- Ensured compliance with health and safety regulations during training sessions.
- Developed engaging training materials to enhance learning experiences.
- Facilitated role-playing exercises to prepare hosts for real-world scenarios.
AVID Tutor
Creekview High School
08.2022 - 05.2025
- Provided tutoring support to students in AVID program, enhancing academic skills and confidence.
- Assisted with homework completion, ensuring comprehension of core subjects and concepts.
- Facilitated small group discussions to promote collaborative learning among peers.
- Encouraged positive study habits through mentorship, fostering a growth mindset in learners.
Education
No Degree -
The College of Health Care Professions
TX05-2026
High School Diploma -
Creekview Highschool
Carrollton, TX05-2025
Skills
- Proficient time management
- Customer engagement strategies
- Peer training
- Cash handling
- Adheres to safety guidelines
- Server etiquette
- Fluent in English and Spanish
Languages
English
Spanish
Interests
- Music
- Ceramics
- Outdoors
Timeline
Server Trainer
Texas Roadhouse
11.2024 - Current
Server
Texas Roadhouse
11.2024 - Current
Host Trainer
Texas Roadhouse
11.2023 - Current
AVID Tutor
Creekview High School
08.2022 - 05.2025
No Degree -
The College of Health Care Professions
High School Diploma -
Creekview Highschool
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