Mary Christy Barrera Bantug
San Diego,CA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of customer and sale success.
Overview
19
19
years of professional experience
Work History
Store Manager
CosmoProf
San Diego, CA
03.2025 - Current
- Supervised daily operations of retail and salon services.
- Trained and mentored staff on customer service standards.
- Managed inventory levels and ordered supplies as needed.
- Conducted staff meetings to improve team communication.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Empire Beauty Supply and Salon
El Cajon, CA
09.2009 - 03.2025
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Developed relationships with suppliers to negotiate better prices.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Ultra Beauty
San Diego, 92128
10.2007 - 09.2009
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - General Studies
San Diego Mesa College
San Diego, CAHigh School Diploma -
Patrick Henry High School
San Diego, CASkills
- Store operations oversight
- Revenue Generation
- Customer Service Management
- Store Merchandising
- Employee Training
- Partnership Building
- Payroll Management
- Supply Ordering
- Retail Inventory Management
- Shift Scheduling
- POS Systems
- Inventory Control
- Team Development
- Sales Strategies
- Loss Prevention
- Competitor Monitoring
- Employee Scheduling
- Loss Prevention Procedures
- Customer Service
- Sales expertise
- Sales professional
- Training and mentoring
- Retail Merchandise Quality Standards
- Documentation And Reporting
Education and Training
other,other
References
References available upon request.
Timeline
Store Manager
CosmoProf
03.2025 - Current
Store Manager
Empire Beauty Supply and Salon
09.2009 - 03.2025
Assistant Manager
Ultra Beauty
10.2007 - 09.2009
Associate of Arts - General Studies
San Diego Mesa College
High School Diploma -
Patrick Henry High School