Marygrace Bragg
Arden,NC
Summary
Proven server at King Street Grille, adept in multitasking and guest engagement, enhanced dining experiences through exceptional service and upselling techniques, leading to significant sales growth. Mastered POS systems and cash handling, while excelling in hospitality service expertise and maintaining composure under pressure. Achieved positive resolutions to customer concerns, fostering repeat business.
Overview
1
1
year of professional experience
Work History
Server
King Street Grille
1136 Hungry Neck Blvd, Charleston, SC
03.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Wando High School
1000 Warrior Way, Charleston, SC 06.2024
Skills
Strong Work Ethic
Conflict Management
Exceptional customer service
Professional Appearance
Hospitality service expertise
Safe Food Handling
Timeline
Server
King Street Grille
03.2023 - 06.2024
High School Diploma -
Wando High School