MaryGrace Sweem
Lancaster
Summary
Proven Brand Ambassador with a track record of enhancing customer satisfaction and building strong relationships at Aerie by American Eagle. Skilled in managing high-pressure situations and excelling in customer service and communication. Demonstrated ability to increase customer engagement through effective communication and relationship-building techniques.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
Aerie By American Eagle
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Host/Togo-Server/Server
Cracker Barrel Old County Store
05.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Catawba Ridge High School
Fort Mill, SC05-2023
Forensic Psychology
University of South Carolina Beaufort
Okatie, SC05-2027
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
- Relationship builder
- Customer relationship building
Timeline
Brand Ambassador
Aerie By American Eagle
09.2023 - Current
Host/Togo-Server/Server
Cracker Barrel Old County Store
05.2021 - Current
High School Diploma -
Catawba Ridge High School
Forensic Psychology
University of South Carolina Beaufort