Mary Gwen Robinson
Merced
Summary
Accomplished Associate at Marshalls with a proven track record of enhancing customer satisfaction and streamlining inventory processes. Demonstrates exceptional leadership qualities and attention to detail, significantly improving operational efficiency. Skilled in customer service and cash handling, adept at fostering strong team and customer relationships.
Overview
7
7
years of professional experience
Work History
Associate
Marshalls
09.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with by facilitating effective communication across departments and teams.
Bookstore Location Manager
Merced College Bookstore
05.2019 - 09.2019
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
Cash Cage Supervisor
Dillards Clearance
04.2018 - 12.2018
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Continuously updated knowledge on latest technology advancements in cash handling equipment, implementing upgrades as needed to improve overall efficiency.
- Implemented loss prevention strategies to minimize financial risks associated with fraudulent activities or theft.
- Acted as a role model for cash handling best practices, promoting a high level of professionalism and integrity among team members.
Education
Associate of Arts - Fashion
Butte College
Oroville, CA12-2014
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Cash handling
- Customer interaction
Timeline
Associate
Marshalls
09.2020 - Current
Bookstore Location Manager
Merced College Bookstore
05.2019 - 09.2019
Cash Cage Supervisor
Dillards Clearance
04.2018 - 12.2018
Associate of Arts - Fashion
Butte College
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