Maryivette Vargas
North Miami Beach,FL
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Desk Agent
First Service Residential
Sunny Isles Fl
08.2023 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Facilitated welcoming environment, greeting guests upon arrival.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Maintained high levels of guest privacy by securely managing personal information.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Developed and maintained positive relationships with guests for satisfaction.
Guest Service Agent
FONTAINEBLEAU HOTEL
Miami Beach, FL
01.2018 - Current
- Provide assistance during guest registration and departure
- Assist guests with questions and billing issues
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information
- Provide accurate daily accounting procedures and handling of cash
- Communicate information of immediate area, services, attractions, and events to guests
Server, Bartender, and Manager
Tim's Catering
Sunny Isles Beach, FL
03.2014 - Current
- Remarkable experience in serving drinks and food in restaurants
- Deep knowledge of wine, beers and spirits
- Huge knowledge of sanitation policies and procedures
- Exceptional ability to coordinate with public and coworkers
- Outstanding ability to comprehend all instructions and documents
- Ability to perform physical work in shift
- Ability to interact with coworkers and customers
Manager's Assistant
BurgerFi
Aventura, FL
05.2020 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
server, assistant manager
Basil Park restaurant
Sunny Isles Beach, FL
03.2014 - 03.2017
- Performed daily food order, then checked invoice against charges and inventory received
- Attention to detail was crucial to ensure that the best product was received and the restaurant was billed appropriately
- Assisted General Manager with the planning and executing of achieving monthly labor and food cost goals
- Accomplished this through efficient scheduling and minimal food waste
- Responsible for customer satisfaction
- Resolved hospitality issues as they occurred
- Interviewed and screened potential employees, disciplined existing employees
- Supervised20 plus employees during a shift
Server/Customer Service
P.F. Chang's China Bistro, Inc.
North Miami Beach, FL
06.2002 - 02.2015
- Management of time to ensure professional dining experience
- Communicate with employees and management for assistance and team related activities
- Developed relationships with customers to facilitate stable work experience
- Performed tasks to create an organized atmosphere
- Resolved all issues in a professional manner
- Adapted to different computer systems and programs
Education
High school or equivalent - general
Dr. Jose M. Lazaro
Carolina, PR06.1988
Skills
- Guest Service
- Customer Service
- Front Desk
- Hostess
Certification
Food Handler
Languages
Spanish
English
Timeline
Front Desk Agent
First Service Residential
08.2023 - Current
Manager's Assistant
BurgerFi
05.2020 - 01.2023
Guest Service Agent
FONTAINEBLEAU HOTEL
01.2018 - Current
Server, Bartender, and Manager
Tim's Catering
03.2014 - Current
server, assistant manager
Basil Park restaurant
03.2014 - 03.2017
Server/Customer Service
P.F. Chang's China Bistro, Inc.
06.2002 - 02.2015
High school or equivalent - general
Dr. Jose M. Lazaro
Food Handler