Mary Jane Gailey
Saint Augustine,FL
Summary
Experienced insurance professional with thirty year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Offering extensive claims handling experience gained while employed at Progressive Insurance for 26 years roles including: Claims Adjuster, Claims Team Leader, Catastrophe Supervisor and Claims Manager. Closely examine documentation and property to identify damage, estimate costs and maintain liability limitations. Keen to balance company and customer interest with fair and equitable policies. Expert Claims Manager effective at coordinating workloads and managing continuous claims volumes. Knowledgeable about basic and complex claims up to $500,000 in value. Specialized in litigation and serious injury claims work since 2005.
Overview
32
32
years of professional experience
1
1
Certificate
Work History
All Lines Property Adjuster
Independent Adjuster
Saint Augustine, FL
10.2020 - Current
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers.
- Litigated claim settlements when needed.
- Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
- Conducted interviews, gathered detailed information and completed field investigations.
- Field Deployment for Hurricane Ida in New Orleans.
- Desk Deployment for Hurricane Ian in Naples, Florida.
- Conducted thorough investigations to assess losses and determine settlement amounts effectively.
- Evaluated and processed property damage claims for accuracy and compliance with industry standards.
All Lines Litigation Specialist
First Acceptance Insurance
Saint Augustine, FL
05.2025 - 02.2026
- Analyzed case materials to ensure compliance with legal standards and organizational policies.
- Developed and implemented litigation strategies to improve case outcomes and streamline processes.
- Coordinated with legal teams to prepare documentation, including pleadings and discovery materials.
- Conducted thorough research on legal precedents to support case arguments and client needs.
- Evaluated case progress regularly, adjusting strategies to meet evolving legal challenges effectively.
- Maintained strict confidentiality of sensitive information, adhering to ethical guidelines established by the legal profession.
Litigation Claims Supervisor
Progressive Insurance Company
Jacksonville , Florida
09.2015 - 10.2020
- Managed all Litigation claims as head of 9 associates processing more than 12 claims per day.
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
- Approved reserves and payments up to $ 125,000 authority level.
- Reviewed settlements, litigation and team best practices to maintain high standards of quality.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Developed training programs for new employees, enhancing knowledge of claims procedures and customer service best practices.
- Oversaw daily operations of claims processing teams, ensuring compliance with company policies and industry regulations.
ARBI Claims Supervisor
Progressive Insurance Company
Jacksonville, Florida
10.2005 - 09.2015
- Analyzed information gathered by investigations and reported findings and recommendations.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
Property Claims Manager
Progressive Insurance Company
Fort Lauderdale , Florida
03.1999 - 10.2005
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Traveled to customer sites to evaluate damage, including fallen trees, leaking roofs and other issues, to create accurate cost estimations.
- Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
Fire and Theft Claims Manager
Progressive Insurance Company
Miami, Florida
07.1996 - 03.1999
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Gathered and documented evidence to support court proceedings.
Claims Adjuster
Progressive Insurance
Miami, FL
08.1994 - 07.1996
- Evaluated and processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Investigated claims thoroughly, utilizing analytical skills to identify fraudulent activity and mitigate losses.
- Provided training and mentorship to junior adjusters, fostering professional development within the team.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
Education
Some College (No Degree) - AA
Broward State College
Fort Lauderdale, FLSkills
- Claims investigation
- Customer service
- Insurance policy knowledge
- Customer service and support
- Multitasking Abilities
- Property inspection
Certification
- Licensed 620 All Licensed Claims Adjuster 1995-Present
- Licensed Private Investigator Intern Class CC 2019 - Present
Timeline
All Lines Litigation Specialist
First Acceptance Insurance
05.2025 - 02.2026
All Lines Property Adjuster
Independent Adjuster
10.2020 - Current
Litigation Claims Supervisor
Progressive Insurance Company
09.2015 - 10.2020
ARBI Claims Supervisor
Progressive Insurance Company
10.2005 - 09.2015
Property Claims Manager
Progressive Insurance Company
03.1999 - 10.2005
Fire and Theft Claims Manager
Progressive Insurance Company
07.1996 - 03.1999
Claims Adjuster
Progressive Insurance
08.1994 - 07.1996
Some College (No Degree) - AA
Broward State College
Education and Training
true,other
Experience
[],["Claims Examiners, Property and Casualty Insurance"],[],[]
Education and Training
true,other