Mary Jo counts
Little Rock,AR
Summary
Dynamic professional with extensive experience in customer service and retail management. Skilled in compassionate care and beauty advisement, with a proven track record in enhancing client satisfaction and loyalty.
Adept at creating engaging experiences and implementing successful marketing.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caregiver
Brookdale Senior Living
Little Rock, AR
02.2023 - Current
- Improving patient outlook and daily living through compassionate care.
- Providing stimulating and meaningful activities
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Supported bathing, dressing and personal care needs.
Counter Manager
Merle Norman Cosmetics
Little Rock, AR
09.2022 - 02.2023
- Makeovers, beauty advisement
- Monitored inventory levels and ordered supplies as needed.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Provided feedback on customer purchases to ensure satisfaction with products purchased.
- Planned marketing campaigns aimed at increasing brand recognition among target audiences.
- Working attached Hallmark store in down time.
Brand Leader
Dillard's, Inc.
Little Rock, AR
10.2021 - 09.2022
- Identified opportunities for new partnerships or collaborations that could benefit the brand.
- Organized events such as product launches, sales events and cosmetic floor meetings to increase awareness of the brand's offerings.
- Coordinated with other departments to find complimentary products to upsell with
- Keeping up with cosmetic media to stay on top of current trends
- Promoting products and events to potential and past clients by phone and email
- Makeovers & product education
- Sales
Beauty Advisor
Sally's Beauty Supply
Searcy, AR
12.2014 - 04.2019
- Provided customers with product advice and recommendations based on their individual needs.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Created a positive shopping experience for each customer through effective communication skills.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Ensured that all displays were neat and organized at all times.
Photographer / Manager
Picture Me Portrait Studios
Searcy, AR
02.2007 - 06.2011
- Baby wrangler, customer service, file keeping, telephone and face to face sales after portrait sessions.
- High energy, fast paced, heavy dealings in maintaining customer relations.
- Dove in part-time and within a couple months was full-time, soon taking on manager responsibilities then earning the actual pay raise and title afterwards.
Education
High school or equivalent - Cosmetology
Searcy Beauty College Inc
Searcy, AR06.2014
Skills
- Customer service skills
- Customer aquisition
- Customer relations & retention
- People Person
- Planograms
- Phone etiquette
- Hair Styling and Makeup skills
- Retail sales
- Senior care
- Cold calling
- Sales Experience
- Management Experience
- Retail Experience
- Memory Care
- Point-Click Care
- Presentation Skills
- POS and Computer literacy
- Manager Experience
- Training
- Hospitality
- Communication skills
Certification
- Cosmetologist, 06/01/14, Present
- Cosmetology License, 06/01/14, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Caregiver
Brookdale Senior Living
02.2023 - Current
Counter Manager
Merle Norman Cosmetics
09.2022 - 02.2023
Brand Leader
Dillard's, Inc.
10.2021 - 09.2022
Beauty Advisor
Sally's Beauty Supply
12.2014 - 04.2019
Photographer / Manager
Picture Me Portrait Studios
02.2007 - 06.2011
High school or equivalent - Cosmetology
Searcy Beauty College Inc